Commercial Policy for Qantas Customers affected by Postponement of Melbourne F1 Grand Prix

Commercial Policy|Published 13 January 2021

This policy is for customers holding a ticket to the Formula 1 Australian Grand Prix in Melbourne which has been rescheduled from 18-21 March 2021 to 18-21 November 2021.

General Information

Conditions

  • New travel dates must be within ticket validity.
  • If your travel with Qantas / QantasLink is disrupted for reasons that are outside our control and you are away from your home port, Qantas will provide overnight accommodation (one night) otherwise, unless required by applicable laws, Qantas will not be responsible for paying any other costs or expenses, such as hotel or other ground operator fees
  • All other rules and conditions of the ticket remain unchanged.
  • Customers are permitted to make changes as outlined in this policy. Any subsequent changes made after the ticket is reissued will be subject to the rules and conditions of the original ticketed fare purchased.

Other Conditions

  • Customers must hold valid proof of ticket to attend Melbourne GP.

Customers with unticketed bookings

For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.

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Customers on Frequent Flyer Reward Tickets

Passengers who are travelling on Qantas & Jetstar Points Plus Pay tickets are entitled to the same options and conditions as listed above.

Passengers who are travelling on Qantas & Partner Classic Flight Reward tickets are entitled to the same options and conditions as listed provided any travel rebooked or rerouted is made on an eligible Qantas Frequent Flyer Partner Airline and any travel booked on a partner airline is subject to reward seat availability. Classic Flight Reward tickets cannot be retained in credit.

Please note, any changes to bookings in redemption classes must be made in the same class as the original booking.

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Your Customer's Ticket

Qantas (081) Issued Ticket

Customer options:

1. Rebook travel to an alternate Qantas flight with a QF flight number operated by Qantas/QantasLink

Rebooking permitted in the lowest available booking class in the same cabin on Qantas / QantasLink services with no additional collection or refund. New travel dates to be in month of November 2021.

2. Retain ticket value in credit for 12 months from the original ticketed date of departure

Change fees do not apply. Fare difference and/or additional surcharges, fees or taxes are payable if the new ticket is of a higher value than the original ticket.

Ticket Information

All Qantas flight changes need to be actioned (reissued or revalidated) prior to travel, regardless of which airline the ticket is validated to.

For customers holding a Qantas (081) issued ticket:

Your customer can rebook travel

  • Ticket to be reissued with no additional collection or refund
  • Additional fare, ticket taxes and change fees associated to the ticket do not apply
  • All details of the original ticket to be shown on the new ticket including fare basis and fare calculation
  • Authority Number 638325 must be entered into the endorsement box to avoid ADM.
  • New travel dates to be in month of November 2021
  • Customers must hold valid proof of ticket to attend Melbourne GP.

Your customer’ s ticket is being held in credit

  • Additional fare and ticket taxes may apply subject to assessment of the new journey
  • If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the passenger. Applicable ticket taxes apply.
  • Authority Number 638325 must be entered into the endorsement box to waive the fee for voluntary changes and avoid ADM.
  • Customers must hold valid proof of ticket to attend Melbourne GP.