Qantas allows Agents in Australia and New Zealand to process select refunds via the GDS.
Due to the high number of refunds being processed in all channels, effective Friday, 1 May 2020 Qantas will be suspending the automated refund functionality in all GDSs for tickets sold in Australia and New Zealand. All tickets will be refunded via the BSPLink process.
This is to ensure any tickets refunded are correct and for Travel Agents to avoid ADMs being raised for incorrect refunds being processed.
|Reminder: Please include in the comments box of your refund application “GDS refund”. This will allow Qantas to triage these refund applications and process them as quickly as possible.|