International travel requirements FAQ

Customers do not require to be vaccinated or require a Covid-19 test to travel with Qantas. However, customers may be required to be vaccinated or return a negative pre-departure COVID-19 test prior to departure and/or book tests ahead of departure to be taken following arrival at their destination, depending on the destination they are travelling to. Customers should check the requirements of their destination and transfer points well before their travel date and ensure they comply with the test requirements of that destination. Other government requirements may also apply.

Customers will need to take pre-departure COVID-19 tests at a certified lab. Pre-departure tests are at the customer’s expense.

For customers traveling on International flights, customers should check the latest government travel requirements.

At the time of check-in, customers may be asked to declare that they meet the requirements for travel to their destination, including vaccination and testing.

On the day of travel, customers will be required to carry proof of vaccination (or exemption) in the form of their vaccination (or exemption) certificate and any other documentation applicable to their destination, such as a negative pre-departure COVID-19 test result and travel declarations.

In some circumstances, customers may be asked to present proof of vaccination (or exemption) upon entry to the departure airport terminal, at the check-in kiosks or counter, prior to bag drop.

No. Customers must use the International COVID-19 Vaccination Certificate (ICVC) from the Australian Government. Find out how to get one.

Please ensure that your certificate meets the requirements for international travel. Your certificate:

•  needs to be issued by an official source; and
•  must be in English (or accompanied by a certified translation); and
•  must include your name as it appears in your passport
•  must include your date of birth or passport number or national identity number*; and
•  must include the vaccine brand name;
•  must include the date of each dose or the date the customer completed a full course of immunisation

*if a certificate contains only a national identity number, and if that number does not appear in the customers passport, the customer

Qantas always recommends that customers arrive at the airport with plenty of time to check-in. Check-in desks at Melbourne, Sydney, Los Angeles and London will open 4 hours prior to departure, in lieu of our normal 3 hours. Customers should use online check in, where available, to commence the check-in process.

Customers holding an approved medical exemption from the Australian Government, or from another national government (where a passenger is ineligible to complete the Australian Government form), will be permitted to travel to their destination upon verification by Qantas.

In order to travel with an approved exemption, customers must apply to Qantas to have their exemption verified no later than 24 hours prior to departure. Customers should always check the travel requirements for the destination they are travelling to and ensure they comply with these requirements including applying for exemptions.

For further information on exemptions and verification please refer to our exemptions process.

Customers should always check the travel requirements for the destination they are travelling to and ensure they comply with these requirements. Some countries may require customers to seek approval for a medical exemption which may take a few days to be processed. Customers will need to ensure they allow enough time for this to be processed before submitting exemption paperwork to Qantas which must include the approval received from the arrival country.

We’re not able to process any COVID-19 exemptions at the airport on the day of departure. Customers will need to ensure their request is submitted to be verified by Qantas no later than 24 hours prior to departure, otherwise customers may not be able to board their flight.

Yes. In some circumstances, customers may be asked to present proof of exemption upon entry to the departure airport terminal, at the check-in kiosks or counter, prior to bag drop.

If a customer has tested positive to COVID-19 previously (at least seven days before their flight) and is testing negative on a COVID-19 pre-departure test, if required by the destination they are travelling to, the customer does not need to apply for an exemption. Other government requirements may apply including obtaining approval from the country of destination to enter.

If a customer requires a Covid-19 test to travel to their destination, customers will need to provide to Qantas a completed Qantas COVID-19 Past Positive Medical Clearance form signed by a qualified medical practitioner or a doctor’s certificate.

If a doctor’s certificate is being presented, customers will need to ensure it clearly states

- the date the certificate was provided (must be within 30 days of travel)
- the customer has had COVID-19 but has now recovered and is not considered infectious
- date of the first positive result was received by an accepted COVID-19 test and it has been at least 7 days since the positive result was received
- if the customer had symptoms of COVID-19 that the customer has not had a fever or respiratory symptoms in the last 72 hours

For customer travelling from Australia to an overseas destination, customers must send their completed Qantas Medical Form or doctor’s certificate to Qantas no earlier than 30 days prior to travel and at least 24 hours prior to departure for their exemption to be approved. This is due to additional government requirements and regulations specific to the country the customers are travelling to.

Pre-departure testing for customers travelling to Australia is no longer required.

We’re not able to process any COVID-19 exemptions at the airport on the day of departure. Customers will need to ensure their request is submitted to be verified by Qantas at least 24 hours prior to departure, otherwise customers may not be able to board their flight.

Yes. Customers may be asked to present their medical documentation at check-in.

Yes. However, customers will need to ensure they follow the relevant health and quarantine requirements to return to their home state or territory.

Customers should always check the travel requirements for the destination they are travelling to and ensure they also comply with these requirements which may include mandatory health declarations, vaccinations, Covid-19 tests, use of face masks, entry requirements, pre-approval and quarantine (possibly at the customers own expense). It is the responsibility of customers to contact them directly to understand and meet their requirements if applicable or customers could be denied entry.

On arrival in Manila on a Qantas flight, customers may be able to transfer to other flights depending on their destination;

Connecting to a domestic flight within the Philippines – on arrival, customers must collect their baggage, clear customs and immigration before proceeding to check in for their onwards domestic flight. Customers will need to meet all entry requirements for the Philippines.

Connecting to an international flight within terminal 3 – on arrival, customers transferring to an international flight departing from terminal 3 are able transfer to this flight without clearing customs and immigration

Connecting to another flight departing from terminal 1 or 2 – customers transferring to an international flight which requires a terminal change is not permitted. Customers will need to clear customs and immigration as a stopover customer and meet all entry requirements for the Philippines

Entry requirements may vary in each international destination. We recommend customers check the latest travel advice and entry requirements before travel.