Commercial Policy Temporary Addendum to Domestic Reissue Policy for Agents
Commercial Policy|Published 13 July 2020
Qantas has implemented the following temporary addendum to the Domestic Ticket Reissue Policy.
Qantas will waive the requirement, when making a date change, for an agent to raise a separate refund and separate additional collection for taxes and base fare changes if the two amounts offset each other to zero. The purpose is to reduce administration burden and improve process for agent and customer.
All Qantas flight changes need to be actioned (reissued or revalidated) prior to travel, regardless of which airline the ticket is validated to.
If, after re-pricing, the Base Fare and Ticket Taxes increase/decrease by the same amount and offset to zero, under the following conditions:
The following is permitted: