Lower Pricing via the Qantas Distribution Platform Agency FAQs

On 29 November 2022, the difference in price via the Qantas Distribution Platform will be up to 4% off the published Australian domestic base fare only (excludes applicable taxes, fees and carrier charges). 

The difference in price may also vary depending on the route and class of travel, and the difference may change over time. 

This lower pricing initiative is for Australian domestic fares made available to indirect booking systems accessing Qantas Distribution Platform content either directly or through an Approved Technology Partner. 

It is unrelated to pricing on qantas.com, where customers can directly access fares. While qantas.com fares will continue to vary from time to time, they will be lower compared to fares available via indirect booking systems not accessing Qantas Distribution Platform content from 29 November 2022. 

The Qantas Distribution Platform provides agents with access to seamless servicing functionalities, an enhanced shopping experience and will continue to drive retailing efficiencies for agents, customers, and Qantas. Lower pricing will encourage more agents to access Qantas Distribution Platform content, and ultimately drive better outcomes for our mutual customers. 

Qantas has been working with our Technology Partners over the past few years to ensure that your agency has the opportunity to access Qantas Distribution Platform content. 

If your agency is not accessing Qantas Distribution Platform content once Qantas introduces this lower pricing initiative, the Australian domestic fares that your agency currently accesses will remain the same. These lower fares will be available to your agency should your agency access Qantas Distribution Platform content in the future.

Qantas Agency Connect will continue to service travel agents regardless of what fare they have issued a ticket against. 

Qantas is working with your nominated Technology Partner to support their readiness in providing you access to this lower pricing initiative as well as the content and offers already enabled via the Qantas Distribution Platform. 

These lower fares will be available to your agency to access whenever you are able to access Qantas Distribution Platform content in the future.

The Qantas Channel is a commercial agreement between Qantas and an agency and only those agents registered for the Qantas Channel will be eligible to access Qantas Distribution Platform content offers. Qantas Distribution Platform content is accessible either directly or via and Approved Technology Partners to consume Qantas’ NDC content including offers and lower pricing. 

If your agency is registered for the Qantas Channel, your Travel Agency Manager is encouraged to contact and speak with your nominated Approved Technology Partner to ensure connectivity with their platform to access Qantas Distribution Platform content.

Travel agents may be able to see the lower fare displayed in their GDS, however, these are shown as unsaleable, and you will be unable to price and ticket the lower fare displayed, unless you are accessing Qantas Distribution Platform content via your Technology Partner. We encourage you to speak to your Technology Partner to ensure you are able to price and ticket these lower fares via your indirect booking system.

Should you require support with servicing a Qantas Distribution Platform booking, your first point of contact should always be your Technology Partner. To assist you in contacting your Technology Partner for support, please use the Technology Partner Support Helpdesk via Qantas Agency Connect.

Qantas will look to roll out more pricing initiatives through the Qantas Distribution Platform over the coming year. 

No. Your business will receive the same pricing on group fares, whether they book via the Qantas Distribution Platform or not. Please continue to use qantasgrouptravel.comOpens external site or follow your existing groups process for all your group travel requirements.

You can find a list of our available capabilities on our Qantas Distribution Platform Capability Listing via Qantas Agency Connect.

Qantas will continue to provide updates about the Qantas Distribution Platform, including information and learning modules via Qantas Agency Connect and the Qantas Learning Hub.