Blind or vision impaired travellers

If you're blind or vision impaired, we've outlined the details you may need from the time you make a booking right through to your arrival.

On this page

Making a booking

  • You’re not required to travel with a carer unless you have specific requirements. If you need to travel with a carer, you may be eligible for discounted airfares.
  • If you’d like to travel with your accredited Service Dog, contact your local Qantas office.
  • As part of our special meal requests, pre-set meals may be requested at the time of booking and must be requested no later than 24 hours prior to departure. Special meal requests are not provided on QantasLink Dash 8 aircraft services.

At the airport

  • At all our Qantas terminals within Australia we may provide kerbside assistance. This is subject to one of our staff being available and upon arrival at the airport you must be with someone who can advise our staff that you require assistance kerbside.
  • A Meet and Assist Service is available for guidance to and from the aircraft gate. If you require this service, advise us at the time of booking.

On the aircraft

  • If you have a walking cane or walking frame, it may be carried in the cabin if it can be accommodated in the overhead lockers or other storage space. Otherwise the device will be stowed in the aircraft hold and you will be offered wheelchair assistance to and from the gate.
  • Due to safety regulations you will not be allocated an exit row seat if you are blind or vision impaired.
  • You’ll be boarded first and provided with an individual safety briefing.
  • Safety cards in Braille format are available on most flights. This safety card will be provided to you after your safety briefing. Ask the cabin crew for this safety card if it is not provided to you.
  • At your request, a friendly cabin crew member can read the menu to you prior to the meal service. He or she can explain where all the food is placed on your tray, if requested.

On arrival

At your request, we can assist with flight connections and baggage transfer.