Travel insurance

Trip Protection plans are available to purchase with your flight and designed to protect your holiday, your belongings and you. 

Before you purchase any of the plans we offer, please review the plan information that applies to your purchase.

Review available protection plans

Find out more

Essentials Protection Plan

Includes:

  • Coverage for trip cancellation, interruption, emergency medical treatment, delay or lost baggage.
  • Non-insurance services, including 24/7 worldwide traveler assistance and concierge services. 
Find out more
Find out more Couple on a boat

Premium Protection Plan

Includes: 

  • Coverage for trip cancellation, interruption, emergency medical treatment, delay or lost baggage.
  • Cancel your trip for any reason with the Premium Protection Plan.^ 
  • Non-insurance services, including 24/7 worldwide traveler assistance and concierge services. 
Find out more

Already have an existing plan?

Manage your plan

For plans purchased after 1 July 2019: For any queries about your policy, including cancellation, refer to your Plan Document or contact Trip Mate.

For plans purchased before 1 July 2019: For any queries about your policy, including cancellation, refer to your Plan Document or contact QBE.

Make a claim

Claims can be lodged online 24 hours a day, 7 days a week.

For plans purchased after 1 July 2019: Please submit online with Trip Mate.

For plans purchased before 1 July 2019: Please submit online with Aon Affinity Travel Practice.

Book your whole trip

Important information

Plans are described on a general basis only, view the full plan details here and select your state.

Certain restrictions, exclusions and limitations apply to all insurance coverages and services, which may vary by state, including an exclusion for pre-existing conditions.

Qantas offers travel protection plans as described in our Travel Retailer Disclaimer.

^Premium Protection Plan includes Cancel For Any Reason benefits, which reimburse up to 75% of your non-refundable trip costs if you have to cancel for any reasons that are not already covered by your plan.  Additional terms apply. In NY, Cancel For Any Reason is provided by Qantas as a Cancelation Fee Waiver, which is not insurance and is not and is underwritten by United States Fire Insurance Company. The cost of this non-insurance Cancellation Fee Waiver is factored into the plan cost for Premium Protection Plan offered to residents of New York. Residents of New York can purchase the Cancellation Fee Waiver separately from the rest of the Premium Protection Plan, and the Premium Protection Plan can be purchased without the Cancellation Fee Waiver. To purchase the Cancellation Fee Waiver separately, contact Qantas. To purchase the Premium Protection Plan without the Cancellation Fee Waiver, contact Trip Mate.

Plan payments are for the full travel protection plan, which consists of insurance benefits and non-insurance services. The insurance benefits in the plans are underwritten by United States Fire Insurance Company (Administrative Office: 5 Christopher Way, 2nd Flr, Eatontown, NJ 07724) under Policy Form Series T210 et. al. and TP-401 et. al. and are administered by Trip Mate Inc., (*in CA & UT, dba Trip Mate Insurance Agency) 9225 Ward Parkway, Suite 200, Kansas City, MO, 64114, 1-833-297-2263. Non-insurance Services: are not insurance benefits underwritten by United States Fire Insurance Company. 24-Hour Assistance Services are provided by: Generali Global Assistance and Global Xpi Medical Records Services are provided by Trip Mate.