Cars important information

When booking cars through Qantas, it's important your familiar with the following information. We've partnered with our preferred car providers, Avis, Budget, Hertz and Thrifty to provide a quick, convenient and easy-to-use car hire booking service.

Fees and surcharges

Payment will be collected by individual car rental agencies at collection or return of the vehicle. Other charges such as tolls, fuel, local fees may also be payable.

Cars booked using money

Fees and charges when booking car hire using money as the payment method.
Payment details Avis Budget Hertz Thrifty
Credit cards accepted Visa, MasterCard, Amex and Diners. Visa, MasterCard, Amex and Diners. Visa, MasterCard, Amex and Diners. Visa, MasterCard, Amex and Diners.
Credit card fees and/or surcharges

Within Australia: not applicable.

Outside Australia: contact Avis for more information.

New Zealand:

Visa and Mastercard: 2.2% + GST

Diners and Amex: 3.1% + GST

Within Australia: not applicable.

Outside Australia: contact Budget for more information.

1.5% on total booking value. Visa: 1.10%
MasterCard: 1.10%
Diners: 3.25%
Amex: 3.75%
Cash payment Accepted at selected locations only. Contact Avis for more information. Accepted at selected locations only. Contact Budget for more information. Not accepted. Contact Hertz for more information. Accepted.
Cancellation fees None None None None
Change fees Contact Avis Contact Budget Contact Hertz Contact Thrifty
No show fees None None None None
Additional charges for drivers under the age 25

Within Australia: A$25 per day.

Outside Australia: charges vary, contact Avis for more information.

Within Australia: A$25 per day.

Outside Australia: charges vary, contact Budget for more information.

Within Australia: A$16.50 per day.

Outside Australia: charges vary, contact Hertz for more information.

Within Australia: A$25 per day.

Outside Australia: charges vary, contact Thrifty for more information.

Additional driver charges

Within Australia: none.

Outside Australia: charges vary, contact Avis for more information.

Within Australia: none.

Outside Australia: charges vary, contact Budget for more information.

Within Australia: A$5 per day.

Outside Australia: charges vary, contact Hertz for more information.

Within Australia: A$5.50 per day.

Outside Australia: charges vary, contact Thrifty for more information.

Cars booked using Qantas Points

Valid for car rentals booked using Qantas Pointswithin Australia and New Zealand only.

Fees and charges when booking car hire using Qantas Points as the payment method.
Payment details Avis Budget Hertz Thrifty
Minimum Qantas Points required 3500 3500 N/A N/A
Cancellation fees None None N/A N/A
Change fees Changes can't be made using Qantas Points. Changes can't be made using Qantas Points. N/A N/A
No show fees Qantas Point will be refunded. Please allow 6-8 weeks for point to be added to your accounts. Qantas Point will be refunded. Please allow 6-8 weeks for point to be added to your accounts.
N/A N/A
Additional charges for drivers under the age 25

Within Australia: A$25 per day.

New Zealand: charges vary, contact Avis for more information.

Within Australia: A$25 per day.

New Zealand: charges vary, contact Budget for more information.

N/A

N/A
Additional driver charges

Within Australia: none.

New Zealand: charges vary, contact Avis for more information.

Within Australia: none.

New Zealand: charges vary, contact Budget for more information.

N/A

N/A

Total price

The rental price and any quoted taxes and charges are approximate only and include GST. Refer to the table above for other fees and charges, including credit card fees and/or surcharges, or contact your car provider for details.

Qantas Frequent Flyer vouchers

Avis and Budget Qantas Frequent Flyer vouchers can be redeemed for car bookings made on qantas.com. Redemption is subject to availability of cars. The Frequent Flyer voucher must be presented to Avis or Budget upon collection of the vehicle. Each voucher can be applied to the total cost of one rental only and credits will be issued for unused portions. One way rentals are not permitted. Vouchers can only be redeemed at Australian locations for bookings made on qantas.com at least 48 hours prior to pick up. A valid credit card must be presented at the time of rental. View all terms and conditions for AvisOpens external site in a new window and BudgetOpens external site.

Special requests

Availability and cost of an in-car navigation system, if requested, will be confirmed upon car collection.

For other special requests, such as a child seat, contact the car provider directly. Additional fees apply and are payable directly to the car provider. Their contact details will be provided in your booking confirmation e-mail.

Collecting your car

On collecting the rental car at the pick-up location, you're required to show your driver's licence, provide a credit card, and to read and accept the car provider's rental conditions.

Travel insurance

QBE Insurance recommends that you take out travel insurance to protect you while you are travelling.

The QBE international and domestic comprehensive travel insurance policies and the annual multi trip policy available at qantas.com cover rental car insurance excess, and any applicable car cancellation fees. The QBE Australian Cancellation and Baggage insurance policy does not cover rental car insurance excess or cancellation fees.

Price Promise

Read more about the Cars Price Promise for Australian cars booked online at qantas.com.

Important information

Disclaimer: ^ You must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Points. A joining fee may apply. Membership and Qantas Points are subject to the Qantas Frequent Flyer program terms and conditions.