Travelling with Pets

Travelling with Pets

We understand that your pet is an important member of the family and, just like people, pets need to travel as quickly and comfortably as possible.

On Australian domestic flights, you can now book your pet travel at the same time as you book your own.

If you want your pet to travel on your flight, we suggest you make your pet's booking prior to making your own flight booking.

Only service dogs can be carried into the passenger cabin of the aircraft.

If you've already booked your flight and have your booking reference number ready, you can check availability on your flight for your pet. Note that the number of pet containers allowed on an aircraft is limited.

Qantas Freight also offers a service for unaccompanied pet travel. Visit the Q-GO Pets information page.

If your pet is travelling on their own, internationally or within 24 hours of departure, please call Qantas Freight on 13 12 13.

Bookings

When your pet is travelling within Australia on the same flight as you, please book online.

For all international pet travel, please call Qantas Freight Customer Service on 13 12 13 within Australia.

Pet Reservations Hours

Monday - Friday: 0800 - 1800 Australian Eastern Standard Time
Saturday: 0800 - 1600 Australian Eastern Standard Time
Sunday: Closed

Note: Qantas Domestic Freight is closed on 25 December.

Exceptions
Pet Type Restriction
Fila Brasileiro, Dogo Argentino, American Pit Bull Terrier, Perro De Presa, Canario and Presa Canario, kittens and puppies under eight weeks of age and animals that demonstrate aggressive behaviours or show excessive chewing or cage destruction.
Not permitted on any Qantas or QantasLink service
Brachycephalic (snub nosed) dogs (full bred only), Bull Dog French, Bull Dog British/English, Pug, Pekingese, Boston Terriers and Japanese Chin. Permitted on flights no longer than 5 hours in length and no more than 2 sectors per journey. Must travel in an approved crate that is twice the usual the minimum required size for increased air flow and comfort. Visit www.qantasfreight.com.au for further information.

May be permitted on flights greater than 5 hours (international only) where a Form of Acknowledgement and Indemnity is completed by the owner and submitted on lodgement with the Shipper’s Certificate and other transport papers.
American Staffordshire Terrier Pets under 12 weeks of age, permitted to travel on all sectors provided it is lodged in an approved wooden dog crate. Plastic dog crate not permitted. 
Pets 12 weeks and over, lodgement can only be made by a pet transport company in a CR-82 airline approved guard dog crate. No other crates permitted. Please contact an animal transport company for assistance.

English Staffordshire Terrier Permitted to travel in an approved wooden dog crate. Plastic dog crate not permitted.
Guard or racing animals, animals that are a part of the police/defence forces and fresh water live fish (aquarium type). Not permitted to travel as an accompanied pet and must be sent as live animal freight. Visit www.qantasfreight.com.au for further information.
Specialised zoological, native or other exotic pets. Not permitted to travel as an accompanied pet and need prior approval to travel. Visit www.qantasfreight.com.au for further information

Qantas does not accept:

  • any Live Animal shipments that are for cosmetic or industrial chemical research/testing purposes.
  • wire crates for animal travel on any service. 
Quarantine

Quarantine regulations apply for international destinations and for Western Australia, Tasmania, Lord Howe Island, Norfolk Island, and Thursday Island. Qantas Contact Centres and other freight offices will provide general information on the carriage of birds, cats and dogs. For specific information, contact the applicable state or country quarantine office.

The above information is intended as a guide only. Please check details with our Contact Centre or for travel from the USA, please contact Qantas Freight before departure.

The Right to refuse carriage

Qantas reserves the right to refuse carriage of a pet for any reason, including:

  • Safety or security reasons.
  • In order to comply with applicable laws, regulations or orders.
  • Non-compliance with our directions by the person travelling with the pet.
  • Animals showing aggression or of an overt aggressive nature.
  • Animals showing excessive signs of chewing or cage destruction at time of lodgement.
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