Travel Documents

Tickets

You are required to have a valid airline ticket to travel. If you are travelling on an electronic ticket (e-ticket), you will be issued with an itinerary receipt which you should carry with you at all times. Familiarise yourself now with our conditions of carriage.

Passports

All passengers need a valid passport for international travel, regardless of the destination, but as some countries require at least six months remaining on the passport, you should check with the consulates of all the countries you are planning to visit prior to your departure, as you may be refused entry if you do not comply. Important things to know before you go:

  • Visit the IATA Travel Centre to check the passport validity requirements of your destination.
  • When you depart from Australia you need to present your passport, boarding pass and completed passenger departure card to Customs.
  • When you arrive in Australia you need to present your passport and a completed passenger arrival card to Customs.
  • If you need to apply for or renew an Australian passport visit the
    Passports Australia website for more details.

Machine Readable Passports

Some countries now require customers to be travelling with a machine readable passport. It has been confirmed that South Africa, India and Colombia are imposing this requirement, among other countries.

You should check with the embassy of the country you are travelling to for their specific passport requirements. Non-compliance can result in denied boarding.

Forms of Identification

Domestic Flights within Australia

If you have an e-ticket or paper ticket, and are travelling on a domestic flight within Australia (flights QF400 and above), you'll need to carry the following items with you:

  • Photo identification such as a driver's licence, passport or social security card; or
  • Your Qantas booking reference (printed on your e-ticket itinerary receipt); or
  • Your Qantas Frequent Flyer membership card, Qantas Club membership card; or
  • Credit card used for the ticket purchase.

Domestic Flights within Australia departing from the International Terminal

If you are travelling on a domestic flight departing from an international terminal (flights QF1-QF399), and are 18 years of age or over, you will be asked to produce photographic identification that includes your full name. Important points to remember when travelling on an international flight within Australia include:

  • Your boarding pass will have a special 'D' (Domestic) sticker.
  • You'll need to sign your name in the space provided and may also be required to record details of your photographic identification.
  • You must retain your boarding pass as you need to present it at Customs clearance points at the commencement and conclusion of your domestic trip. This is required to comply with the Migration regulations administered by the Department of Immigration and Citizenship (DIAC).

Find out more at Australian Customs and Border Protection Services on information on domestic passengers travelling on international flights.

Photographic Identification*

Acceptable forms of identification include:

  • Passport;
  • Motor vehicle driver's licence issued by an Australian State or Territory ;
  • Document issued by the Commonwealth, or a State or Territory, or by a Commonwealth, State or Territory authority, that identifies the person;
  • University photo identification;
  • Aviation Identification Card (ASIC) issued by an authorised ASIC Issuing Authority; or
  • Other identification which is current, contains the full name and a photograph of the bearer

Identification required for passengers aged under 18 without acceptable forms of identification:

Children and Infants travelling with an adult:

  • Accompanying adult must write the full name of the child on the reverse of the adult's boarding pass, so that the minor can be linked to the accompanying adult and their identification.

Children travelling unaccompanied:

Children travelling as part of an organised school or community-based group:

They must be accompanied by a school teacher or adult group leader who must hold a letter of authority which verifies that the adult has permission to be escorting the children. The accompanying adult will be responsible for the children at all times. The letter should contain the following information:

  • purpose of the trip;
  • full names and dates of birth of the accompanying adult(s);
  • details of the acceptable forms of identification to be used by the children and/or accompanying adult(s); and
  • full names and dates of birth of the children in the group.

For further information on children and infants view Travelling with Children and Infants on Qantas.

Visas

A visa is permission for a non-citizen to travel to or transit through a particular country. To find out if you need a visa for travel to a particular country, visit the IATA Travel Centre.

VisaCentral^ can process visa applications for residents of the following countries:

Australian Citizens

If you do need a visa to travel to a particular country, you need to contact the embassy of the country you are visiting. A list of embassies in Australia can be viewed on the Department of Foreign Affairs and Trade website. Alternatively, for some visas you can visit VisaCentral to request and process your visa application.^

Non-Australian Citizens

Visit immi.gov.au if you are not an Australian citizen.

Requirements for travel to/from South Africa

Passport requirements

All passengers travelling to South Africa, are required to have machine readable passports with two unused pages when applying for a visa, and one unused page when traveling for on arrival processing.

Non-machine readable passports are no longer be accepted.

Document requirements for travel to/from South Africa for children (under the age of 18 years)

Amendments to South Africa's Immigration Act 2002 (Act No 13 of 2002), regarding travel documentation requirements for children, came into effect on 1 June 2015. All travel documentation must be available for presentation on arrival into and departure from South Africa.

The following is applicable to children (under 18 years of age) when travelling to or from South Africa:

Description Travel Document Requirements
Child travelling with both parents 1. Valid passport and valid visa (if required);
2. Unabridged birth certificate (UBC) of the child reflecting the particulars of the parents of the child. For countries that do not issue birth certificates, a letter from the competent authority of the country must be produced.
Child travelling with one parent 1. Valid passport and valid visa (if required);
2. Unabridged birth certificate (UBC) of the child reflecting the particulars of the parents of the child. For countries that do not issue birth certificates, a letter from the competent authority of the country must be produced, and
3. Parental Consent Affidavit (PCA), or
- A court order granting full parental responsibilities and rights or legal guardianship in respect of the child, if he/she is the parent or legal guardian of the child; or
- Letter of Special Circumstances issued by the Director General of South African Department of Home Affairs
Child travelling with one parent and other parent is deceased 1. Valid passport and valid visa (if required);
2. Unabridged birth certificate (UBC) of the child reflecting the particulars of the parents of the child. For countries that do not issue birth certificates, a letter from the competent authority of the country must be produced.
3. Death certificate of the deceased parent
Child travelling with someone who is not their biological parent 1. Valid passport and valid visa (if required)
2. Unabridged birth certificate (UBC) of the child reflecting the particulars of the parents of the child. For countries that do not issue birth certificates, a letter from the competent authority of the country must be produced.
3. Parental Consent Affidavit (PCA), or Letter of Special Circumstances
NOTE: Where PCA is presented:
- Copies of the identity documents or passports of the parents or legal guardian of the child; and
- Contact details of the parents or legal guardian of the child and contact details of the person in whose care the minor will be in South Africa.
Orphaned child where guardianship or adoption has yet to be granted 1. Valid passport and valid visa (if required)
2. Letter of Special Circumstances
Child accompianied by adoptive parent(s) 1. Valid passport and valid visa (if required)
2. Unabridged Birth Certificate (UBC) of the child reflecting particulars of adoptive parents, or
Where the UBC is yet to be issued, a court order confirming the adoption of the child by the adoptive parent(s) accompanying the child.
NOTE: where the child is travelling with one adoptive parent, a Parental Consent Affidavit (PCA) is required. Where one of the adoptive parents is deceased, a copy of the Death Certificate is required.
Where one or both of the adoptive parents are unable to issue written consent due to recent death or incapacity, a Letter of Special Circumstances may replace the PCA.
Child in alternate care 1. Valid passport and valid visa (if required)
2. Letter from the Provincial Head of the Department of Social development where the child resides authorising the child’s departure from the Republic.
Child traveling with one parent who is legally separated ad has been granted full parental responsibilities and rights or full legal guardianship 1. Valid passport and valid visa (if required)
2. Unabridged Birth Certificate (UBC) of the child reflecting the particulars of the parents of the child. For countries that do not issue birth certificates, a letter from the competent authority of the country must be produced,
3. Court Order granting full parental responsibilities and rights or full legal guardianship of the child.
Child traveling with one parent who is legally separated and who has specific parental responsibilities or legal guardianship 1. Valid passport and valid visa (if required)
2. Unabridged Birth Certificate (UBC) of the child reflecting the particulars of the parents of the child. For countries that do not issue birth certificates, a letter from the competent authority of the country must be produced.
3. Court order granting specific parental responsibilities and rights or joint legal guardianship; and
4. Parental Consent Affidavit (PCA); or
5. A court order granting full parental responsibilities and rights or legal guardianship in respect of the child, if he/she is the parent or legal guardian of the child; or
6. Letter of Special Circumstances issued by the Director General of South African Department of Home Affairs

Additional information

  • All documents must be both English and an original or copy certified as true copy of the original.
  • The Parental Consent Affidavit (PCA) must be dated within four (4) months of the first arrival or departure travel date.
  • A child whose travel commenced prior to 1 June 2015 will not be required to produce the documents if the return journey takes place after 1 June 2015.
  • Supporting documents are not required where travel includes direct transit at an International Airport.

Non Compliance

Qantas is required to check that passengers travelling to and from South Africa with a child hold appropriate documentation as outlined above. Failure to ensure these new requirements will result in passengers departing from South Africa being denied travel; or passengers travelling to South Africa being denied entry and repatriated.

Please see http://www.dha.gov.za/files/Brochures/Immigrationleaflet.pdf should you require any further information.

Transit visa requirements

There is a change in transit visa requirements for South Africa.

A transit visa is now required for all non-exempt foreign nationals who wish to transit in South Africa on their way to:

  • Botswana
  • Lesotho
  • Mozambique
  • Namibia
  • Swaziland
  • Zimbabwe

The Transit Without Visa (TWOV) facility will still be available for those transiting to another country other than the above.

To find out if you need a visa to transit South Africa, visit the IATA Travel Centre.

Arrival Documents

For international flights, when required, arrival documents will be handed to you at check-in or distributed by cabin crew during the flight. For arrival at an Australian international airport you will receive a Passenger Card that you need to complete ready for presentation with your passport at passport control.

* The Migraton Regulations 1994 prescribe acceptable forms of identification for domestic passengers aged over 18, travelling on domestic sectors of International Flights. These forms of identification must be current, and must contain the full name and photograph of the presenting passenger
^ VisaCentral is a CIBT company. Qantas takes no responsibility for lost or misplaced documents that may occur during application. Application and processing fees apply.
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