Qantas aims to be the airline of choice for customers with specific needs, by providing a travel experience that is comfortable and hassle free, whilst ensuring the safety of passengers and Qantas staff.
Qantas offers various types of assistance for passengers with reduced mobility and other specific needs. Information about this assistance can be found under the links on this page. You may book any specific assistance listed here through your travel agent, or by telephoning Qantas on 13 13 13 within Australia or contacting your local office.
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Limitations affecting passengers with reduced mobility.
Help on arrival and transfer.
Information on how to make boarding and disembarkation and transfer easier.
Information to assist to in making your travel more comfortable.
Our policies for travelling with medical conditions.
Our policies on travelling with medical devices and medications.
Our policies on use of oxygen in flight.
Our policies for travelling with an escort or carer.
What you need to do to travel with your service dog
Information on assistance available for passengers who are blind or vision impaired.
Information on assistance available for passengers who are deaf or hearing impaired.
Information for passengers with reduced mobility.
Information about toilets on board
Available assistance for passengers with reduced mobility
Our policies on liability for damage or delay.
Who you can contact to make a complaint.
Who to contact for extra assistance
Information on our Disability Access Facilitation Plan
Information on the United States Department of Transportation's (US DOT) Final Ruling on Non-Discrimination on the Basis of Disability in Air Travel for Qantas flights operating to and from the United States of America.