Specific Needs

Information to assist you

Qantas aims to be the airline of choice for customers with specific needs, by providing a travel experience that is comfortable and hassle free, whilst ensuring the safety of passengers and Qantas staff.

Qantas offers various types of assistance for passengers with reduced mobility and other specific needs. Information about this assistance can be found under the links on this page. You may book any specific assistance listed here through your travel agent, or by telephoning Qantas on 13 13 13 within Australia or contacting your local office.

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Booking Assistance

Request Specific Assistance

Let us know how we can help.

Safety Restrictions

Safety Restrictions

Limitations affecting passengers with reduced mobility.

Meet and Assist

Meet and Assist

Help on arrival and transfer.

Assistance with boarding and disembarking

Boarding, Disembarkation and Transfers

Information on how to make boarding and disembarkation and transfer easier.

Deaf or Hearing Impaired

Assistance On Board

Information to assist to in making your travel more comfortable.

Fitness to Fly

Fitness to Fly

Our policies for travelling with medical conditions.

Medical Equipment

Flying with Medical Aids and Medicines

Our policies on travelling with medical devices and medications.


Travelling with Oxygen

Our policies on use of oxygen in flight.

Travelling with a Escort or Carer

Travelling with a Carer

Our policies for travelling with an escort or carer.

Service Dogs

Service Dogs

What you need to do to travel with your service dog

Blind or vision impaired

Blind or Vision Impaired Passengers

Information on assistance available for passengers who are blind or vision impaired.

Deaf or hearing impaired

Deaf or Hearing Impaired Passengers

Information on assistance available for passengers who are deaf or hearing impaired.

Mobility Assistance

Mobility Assistance

Information for passengers with reduced mobility.

Onboard Toilets

Availability of On-Board Toilets

Information about toilets on board

To and from onboard toilets

Accessing On-Board Toilets

Available assistance for passengers with reduced mobility

Compensation for mobility equipment

Compensation for Damaged Mobility Aids

Our policies on liability for damage or delay.

If you have a complaint

If you have a Complaint

Who you can contact to make a complaint.

Helpline for specific needs

Specific Needs Helpline

Who to contact for extra assistance

Disability Access Facilitation Plan

Disability Access Facilitation Plan

Information on our Disability Access Facilitation Plan

Travel to and from the USA

Travel to and from the USA

Information on the United States Department of Transportation's (US DOT) Final Ruling on Non-Discrimination on the Basis of Disability in Air Travel for Qantas flights operating to and from the United States of America.