Service Dogs

Contents

What is a Service Dog?

A Service Dog is a dog that has been trained to assist a person with a disability to alleviate the effects of that disability, being either a Guide Dog, Hearing Dog or Assistance Dog.

Definitions

Term Definition
Accompanying Trainer means a Trainer under whose control the Service Dog Under Training is travelling.
Approved Training Organisation is any organisation or person listed here. If an organisation or person is not on the list of Approved Training Organisations, they may make an application to be added as an Approved Training Organisation. For more information about this process, contact Qantas Special Handling.
Assistance Dog is a Service Dog that assists a person to alleviate the effects of a diagnosed disability (including physical, sensory or psychological disabilities), other than a vision or hearing impairment.

All Assistance Dogs must be approved by Qantas to be carried in the aircraft cabin.
Foreign Approved Training Organisation is any organisation or person listed here. If an organisation or person is not on the list of Foreign Approved Training Organisations, they may make an application to be added as an Approved Training Organisation. For more information about this process, contact Qantas Special Handling.
Guide Dog is a Service Dog that assists a person to alleviate the effects of a vision impairment including a person who is blind. A Guide Dog may also alleviate the effects of another disability (e.g. a mobility impairment), as well as alleviating the effects of a vision impairment.

A Guide Dog that has been trained by an Approved Training Organisation or a Foreign Approved Training Organisation has 'standing approval' to travel in the aircraft cabin, subject to any additional conditions that may be imposed by Qantas.

A Guide Dog that has not been trained by an Approved Training Organisation or a Foreign Approved Training Organisation must be approved by Qantas to be carried in the aircraft cabin.
Handler is the person with a disability who relies on the Service Dog to alleviate the effects of the Handler's disability.
Hearing Dog is a Service Dog that assists a person to alleviate the effects of a hearing impairment including a person who is deaf. A Hearing Dog may also alleviate the effects of another disability (e.g. a mobility impairment), as well as alleviating the effects of a hearing impairment.

A Hearing Dog that has been trained as a Hearing Dog by an Approved Training Organisation or a Foreign Approved Training Organisation has 'standing approval' to travel, subject to any additional conditions that may be imposed by Qantas.

A Hearing Dog that has not been trained by an Approved Training Organisation or a Foreign Approved Training Organisation must be approved by Qantas to be carried in the aircraft cabin.
Identity Document

For a Handler and Service Dog
means a proof of identity document as follows:

  • for the Handler – a handler's identity card issued by an Approved Training Organisation or Foreign Approved Training Organisation, or State Authority or Statutory Body as acceptable to Qantas (e.g. the Queensland Department of Communities, Child Safety and Disability Services (Queensland Department of Communities)); and
  • for the Service Dog - an identifying document issued by an Approved Training Organisation or Foreign Approved Training Organisation that identifies the dog as a Service Dog and demonstrates that the Service Dog has attained the appropriate level of training and if applicable, has passed the PAT (e.g. the Queensland Department of Communities).

For a Trainer and Service Dog Under Training
means a proof of identity document as follows:

  • for the Accompanying Trainer – a trainer's identity card issued by an Approved Training Organisation; and
  • for the Service Dog Under Training – an identifying document issued by an Approved Training Organisation that identifies the dog as a Service Dog Under Training and that has attained the appropriate level of training and, if applicable, has passed the PAT.
Public Access Test (PAT) is a test accepted by Qantas that is conducted to establish that a Service Dog is safe and effective in a public place, and is able to be controlled by the Handler of the dog or the Accompanying Trainer for a Service Dog Under Training. Qantas accepts the following:
  • the PAT published by the Queensland Department of Communities;
  • the PAT published by Assistance Dogs International (ADI); or
  • other PATs of a substantially equivalent level as determined by Qantas in its discretion.

The PAT must be current. A current PAT is considered to be less than one year old.

Service Dog Under Training is a dog being trained to be a Service Dog. A Service Dog ceases to be ‘under training’, and becomes ‘trained’, when:
  • it is placed with its Handler; and
  • the Handler is issued with a proof of identity document issued by an Approved Training Organisation, showing that the dog has attained the appropriate level of training and/or passed the PAT.
Trainer is a person who has been accredited by an Approved Training Organisation as being able to select and train Service Dogs to perform identifiable tasks and behaviours to alleviate the effects of a person's disability.
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Travelling with my Guide or Hearing Dog

You'll need to provide Qantas with advance notice if you wish to travel with your Guide Dog or Hearing Dog, and provide the following information at the time of booking:

Note that:

  • If booking online, it's important that you contact us to provide the above information in advance of travel.
  • You must provide the above information to us for every booking, as this information cannot be retained in our booking systems.

Guide Dogs and Hearing Dogs trained by Approved Training Organisations and Foreign Approved Training Organisations

A Guide Dog or Hearing Dog that has been trained by an Approved Training Organisation or a Foreign Approved Training Organisation has 'standing approval' to travel in the aircraft cabin, subject to any additional conditions that may be imposed by Qantas.

An application form is not required to be completed for Guide Dogs and Hearing Dogs trained by an Approved Training Organisation or a Foreign Approved Training Organisation, except when travelling Internationally into Australia (not including travel commencing in New Zealand). However, the Handler may prefer to complete an application form on a voluntary basis so that the dog is approved and this is recorded in our records.

Guide Dogs and Hearing Dogs that have NOT been trained by Approved Training Organisations and Foreign Approved Training Organisations

A Guide Dog or Hearing Dog that has not been trained by an Approved Training Organisation or a Foreign Approved Training Organisation must be approved by Qantas to be carried in the aircraft cabin.

If you're travelling with a Guide Dog or Hearing Dog that has not been trained by an Approved Training Organisation or a Foreign Approved Training Organisation, you'll need to provide Qantas with advance notice of your intended travel:

  • At least 14 days advance notice (unless your Service Dog has previously been approved) for all travel other than to/ from the United States
  • At least 7 days advance notice (unless your Service Dog has previously been approved) if travelling to/ from the United States

We'll then ask you to complete an application form and provide all necessary documentation if you haven't already done so. If you've previously* completed an application form, we'll require that a current PAT and Identity document is on file and may request new documentation in circumstances where the document has expired or where we require further information from you. Application forms can be provided to you by email or post. A full application form will generally only need to be completed by the Handler once. A shortened section of the form will be requested for updated details (e.g. on expiry of the Identity Documents or PAT) and/or for some international sectors.

If you need to travel within the 14 day/ 7 day period, we'll do our best to assess the application as soon as possible, prior to the intended travel date (as long as all of the necessary documentation is provided).

Qantas must be satisfied that the Handler of a Guide Dog or Hearing Dog has a disability and the dog is trained to assist the Handler to alleviate the effects of that disability. You must provide information to us about this.

Qantas must be satisfied that the training organisation or trainer of the Guide Dog or Hearing Dog meets the minimum standards that Qantas considers are required in order to allow Qantas to satisfy its obligations, including its civil aviation safety obligations. You must provide information to us about this. If Qantas considers that a training organisation or trainer meets or exceeds our minimum criteria, they'll be included on the Approved Training Organisation and Foreign Approved Training Organisation List.

Training organisations or trainers who are not on the Qantas Approved Training Organisation or Foreign Approved Training Organisation List can make an application to be added to the list by contacting Qantas Special Handling and providing all documentation we require to assess the application.

Provided your Service Dog meets all criteria for the carriage of a Service Dog and you agree that you will adhere to the General Conditions of Carriage for Service Dogs and Service Dogs Under Training, we'll then make the necessary arrangements for your travel, including appropriate seating and a moisture absorbent mat. If you do not provide advance notice that you're travelling with a Service Dog, you may not be able to travel on your scheduled flight.

For further information about booking methods and how to provide information about your specific needs, refer to our Disability Access Facilitation Plan.

For International travel, it's your responsibility to check information concerning specific ports and Quarantine requirements.

Check: 

Criteria for the carriage of a Service Dog
General Conditions of Carriage for Service Dogs and Service Dogs Under Training
Conditions for International travel (if relevant)

Provide: 

advance notice of your travel
information to Qantas and completed Application Form if required so that we can make a decision about whether we can carry your Guide Dog or Hearing Dog in the aircraft cabin

Travelling with my Assistance Dog

You'll need to provide us with advance notice if you wish to travel with your Assistance Dog, and provide the following information at the time of booking:

Note that:

  • If booking online, it's important that you contact us to provide the above information in advance of travel.
  • You must provide the above information to us for every booking, as this information cannot retained in our booking systems.

All Assistance Dogs must be approved by Qantas to be carried in the aircraft cabin.

If you're travelling with your Assistance Dog, you'll need to provide us with advance notice of your intended travel:

  • At least 14 days advance notice (unless your Service Dog has previously been approved) for all travel other than to/ from the United States
  • At least 7 days advance notice (unless your Service Dog has previously been approved) if travelling to/ from the United States

We'll then ask you to complete an application form and provide all necessary documentation if you haven't already done so. If you've previously* completed an application form, Qantas will require that a current PAT and Identity document is on file and may request new documentation in circumstances where it has expired or where we require further information from you. Application forms can be provided to you by email or post. A full application form will generally only need to be completed by the Handler once. A shortened section of the form will be requested for updated details (e.g. on expiry of the Identity Documents or PAT) and/or for some international sectors.

If you need to travel within the 14 day/ 7 day period, we'll do our best to assess the application as soon as possible, prior to the intended travel date. We are more likely to be able to process your application quickly if:

  • the organisation that trained your Service Dog is on the Approved Training Organisation and Foreign Approved Training Organisation List; and
  • all of the necessary documentation is provided at the time of making the application.

Qantas must be satisfied that the Handler of an Assistance Dog has a disability and the dog is trained to assist the Handler to alleviate the effects of that disability. You must provide information to us about this.

Qantas must be satisfied that the training organisation or trainer of the Assistance Dog meets the minimum standards that Qantas considers are required in order to allow Qantas to satisfy its obligations, including its civil aviation safety obligations. You must provide information to us about this. If Qantas considers that a training organisation or trainer meets or exceeds our minimum criteria, they'll be included on the Approved Training Organisation and Foreign Approved Training Organisation List.

Training organisations or trainers who are not on the Qantas Approved Training Organisation or Foreign Approved Training Organisation List can make an application to be added to the list by contacting Qantas Special Handling and providing all documentation we require to assess the application.

Provided your Service Dog meets all the criteria for the carriage of a Service Dog and you agree that you will adhere to the General Conditions of Carriage for Service Dogs and Service Dogs Under Training, we'll then make the necessary arrangements for your travel, including appropriate seating and a moisture absorbent mat.

For International travel, it's your responsibility to check information concerning specific ports and Quarantine requirements.

Check: 

Criteria for the carriage of a Service Dog
General Conditions of Carriage for Service Dogs and Service Dogs Under Training
Conditions for International travel (if relevant)

Provide: 

14 days advance notice of your travel (7 days for US travel)
initial information to Qantas
completed application form and supporting documentation as required, so that we can make a decision about whether we can carry your Assistance Dog in the aircraft cabin

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Travelling with a Service Dog Under Training

You'll need to provide Qantas with at least 14 days advance notice if you wish to travel with a Service Dog Under Training, and provide the following information at the time of booking:

Note that:

  • If booking online, it's important that you contact us to provide the above information in advance of travel.
  • You must provide the above information to us for every booking, as this information cannot retained in our booking systems.

All Service Dogs Under Training must be approved by Qantas to be carried in the aircraft cabin.

We'll ask you to complete an application form and provide all necessary documentation if you haven't already done so. If you've previously* completed an application form, we may request further information from you.

Qantas will only carry Service Dogs Under Training in the aircraft cabin that have been trained or are being trained by an Approved Training Organisation (not a Foreign Approved Training Organisation or any other organisation or trainer).

Service Dogs Under Training are not carried on international flights operated by Qantas.

Service Dogs Under Training are limited to a maximum of:

  • two individual Economy Class Domestic flights (eg, a return city pair SYD-MEL-SYD) for the purpose of travelling to experience the aircraft cabin environment prior to certification, where each flight should not exceed three (3) hours; and
  • a single Economy Class Domestic flight for the purpose of delivery.

Note: if additional flights are requested and approved, the Approved Training Organisation/Accompanying Trainer must pay for the second seat (that is the seat in front of which the dog is seated) and their seat.

Provided your Service Dog meets all the criteria for the carriage of a Service Dog Under Training and you agree that you will adhere to the General Conditions of Carriage for Service Dogs and Service Dogs Under Training, we'll then make the necessary arrangements for your travel, including appropriate seating and a moisture absorbent mat.

If a Service Dog Under Training is approved for carriage in the aircraft cabin, that approval is only for carriage as a Service Dog Under Training. Once the dog's training and certification has been completed, the dog will require a new application and approval as a Service Dog.

Check: 

Criteria for the carriage of a Service Dog Under Training
General Conditions of Carriage for Service Dogs and Service Dogs Under Training

Provide: 

at least 14 days advance notice of your intended travel
initial information to Qantas
completed application form as required and supporting documentation

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Weight and length restrictions

There are weight and length restrictions for the carriage of Service Dogs and Service Dogs Under Training. This is for a range of reasons, including civil aviation safety requirements.

It is the Handler or Accompanying Trainer/Approved Training Organisation's responsibility to know the weight and length (measured from neck to tailbone) of their Service Dog or Service Dog under Training and to provide the correct details to us.

In order to travel in the aircraft cabin, your Service Dog or Service Dog under Training must not exceed 45kgs in weight. If your Service Dog or Service Dog Under Training exceeds 45kgs, travel in the aircraft cabin will be declined.

In order to travel in the aircraft cabin, your Service Dog or Service Dog under Training must not exceed 129cms in length and must also not exceed the applicable length limit for the particular aircraft cabin.

In the Economy Class cabin, if your Service Dog exceeds 86cm in length, additional travel conditions may apply. In addition, some restrictions may apply in premium cabins, subject to aircraft type and configuration. Please contact Qantas Special Handling for further information.

A diagram showing how to measure the length (measured from neck to tailbone) of a dog is as follows:

length of dog

Qantas reserves the right to weigh and/or measure a dog at check-in, in the airport or onboard the flight as required. If your Service Dog or Service Dog Under Training's size or weight exceeds the maximum allowable limit onboard Qantas aircraft, your Service Dog or Service Dog Under Training will not be permitted to travel in the aircraft cabin.

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International travel with my Service Dog

There are additional requirements for carriage of Service Dogs on international flights operated by Qantas. If you're travelling with another airline, you must check their arrangements for the carriage of Service Dogs.

It is the Handler's responsibility to ensure that all Quarantine requirements are met for international travel.

Subject to the relevant conditions for International travel with a Service Dog and Quarantine requirements, Service Dogs are only permitted in the aircraft cabin on international flights operated by Qantas to:

  • Australia
  • Chile
  • China
  • Hong Kong SAR
  • Johannesburg
  • New Zealand
  • Singapore
  • Tokyo (Narita/Haneda)
  • United States
  • United Kingdom

Additional requirements apply for international travel to or from Australia, Johannesburg, New Zealand and the United Kingdom - see below for information.

Service Dogs Under Training are not permitted in the aircraft cabin on international flights operated by Qantas.

You should attempt to book all international flights with Qantas at least 14 days in advance (or 7 days for US flights), unless the Service Dog has previously been approved by Qantas. This should allow for liaison with Quarantine and Airport Authorities as required. If you book within 14 days (or 7 days for US flights), we'll do our best to accommodate the Handler on their preferred flight(s) but this is subject to all relevant approvals.

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Requirements for International travel to selected countries

Refer to the table below for additional requirements when travelling to/from Australia, Johannesburg, New Zealand and the United Kingdom. Note that you may need to meet the requirements for more than one of the below depending on your flight itinerary.

Flights Requirements
All international flights departing Australia

You must ensure all Quarantine requirements have been met for travel out of Australia in accordance with Department of Agriculture and Water Resources requirements.

Note: Australian Quarantine documents do not need to be submitted to Qantas for one way flights out of Australia.

All international flights to Australia (except from New Zealand) You must in accordance with Department of Agriculture and Water Resources (Department) requirements:
  • Provide a valid Service Dog import permit issued by the Department.
  • Provide written advice from the Department confirming receipt of the import permit, official health certification and any required laboratory results.
  • Confirm to Qantas that, in submitting your Quarantine documentation to Qantas, you agree to Qantas verifying your Australian Quarantine approval status with the Department. This verification may involve the use and disclosure of your personal information including your name, your Service Dog's name, flight number and flights dates, and to verify whether the documentation you have provided to Qantas matches information held by the Department.
  • Ensure all Quarantine requirements have been met for travel out of the international airport and into Australia.
Australia to Johannesburg In addition to meeting the requirements for “All international flights departing Australia”, you must:
  • Arrive in Johannesburg on a Monday, Tuesday, Wednesday, Thursday or Friday due to State Veterinarian working hours.
  • Ensure all Quarantine requirements have been met for travel from Australia and to Johannesburg.
Australia to New Zealand In addition to meeting the requirements for “All international flights departing Australia”, you must:
  • Seek to make your booking at least 14 days prior to departure to allow for liaison between the Handler and the Quarantine Authority (Ministry for Primary Industries) if this has not already occurred. This allows time for veterinary staff to be allocated and available for arrival of the Handler and Service Dog. If you book within 14 days, Qantas will do its best to accommodate you on your preferred flight(s).
  • Ensure all Quarantine requirements have been met for travel from Australia and to New Zealand.
New Zealand to Australia You must, in accordance with Department of Agriculture and Water Resources (Department) requirements, adhere to the relevant import conditions including notification to the Department’s regional office in the state or territory of arrival at least 72 hours prior to export from New Zealand.
Australia to United Kingdom (via Perth or Singapore)

Only approved Service Dogs may be carried in the aircraft cabin to the UK under the UK Pet Travel Scheme (PETS). All other dogs and cats may be carried as manifest freight in the holder under PETS or under Rabies Import Controls.

In addition to meeting the additional requirements for "All international flights departing Australia", you must:

  • Provide a suitably sized collapsible crate for use in the unlikely event of a diversion. Crates can be purchased or hired and are your responsibility. This is in order to comply with Defra (UK Department for Environment, Food and Rural Affairs) requirements. Qantas will accept the carriage of the crate in the aircraft cabin free of charge to and from the UK.
  • Sign a Declaration Form acknowledging your responsibility to ensure your Service Dog meets Defra's entry requirements as per the PETS Travel Scheme.
  • Ensure all Quarantine requirements have been met for travel from Australia to the United Kingdom.
Australia to United States In addition to meeting the requirements for “All international flights departing Australia”, you must:

  • Sign a declaration provided by Qantas confirming that your Service Dog has lived for a minimum of 6 months, or since birth, in a country that is considered to be free of rabies in land animals, according to the United Centers for Disease Control and Prevention (CDC). The list of countries free of rabies according to the CDC can be found here:  https://www.cdc.gov/importation/rabies-free-countries.html

If you are unable to provide this declaration, you must provide a valid rabies vaccination certificate in order to be approved for travel in the cabin with your Service Dog on a flight operating to the United States. If providing a rabies vaccination certificate, it must contain the following information:

  1. Name and address of owner
  2. Breed, sex, date of birth (approximate age if date of birth unknown), color, markings, and other identifying information for the dog
  3. Date of rabies vaccination and vaccine product information
  4. Date the vaccination expires
  5. Name, license number, address, and signature of veterinarian who administered the vaccination

Quarantine Requirements

When travelling internationally, you must check restrictions and regulations concerning the uplift, transit, disembarkation, inoculation and quarantine of your animal.

You must ensure correct documentation (such as inoculation certificates and entry permits) is available for your Service Dog to depart the country of origin, be accepted into the country of arrival and re-enter the country of origin (if required).

Note: All documentation should be carried in your carry-on baggage at all times and produced if requested. You may also wish to carry additional copies of relevant documents in your checked-in baggage.

  • Information regarding Australian quarantine regulations can be found on the Department of Agriculture and Water Resources website
  • Quarantine information related to Service Dogs travelling to the United Kingdom can be found on the Defra website
  • For all other countries, refer to the local authority.

Qantas will not, under any circumstance, accept liability if your Service Dog is not approved for quarantine clearance at the destination or when entering Australia.

If the aircraft is diverted to a 'non approved' country, as defined by the Department of Agriculture and Water Resources or the equivalent organisation, we will assist where possible, but under no circumstances will Qantas accept liability if the Service Dog is no longer approved for quarantine clearance at the destination or when entering Australia.

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What if my dog is not approved for carriage in the aircraft cabin?

Dogs not approved for carriage in the aircraft cabin may be able to travel in the aircraft hold on certain Qantas flights under the Qantas Pets policy.

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Criteria for Carriage of a Service Dog in the aircraft cabin

Qantas will carry a Service Dog (Guide, Hearing or Assistance Dog) (that is, a dog that is trained to assist a person with a disability to alleviate the effects of that disability) in the aircraft cabin if satisfied that all of the below criteria are met:

1. the Service Dog is trained by an organisation or trainer that is:
(a) a full member of Assistance Dogs International (ADI) or approved under the Queensland Guide, Hearing and Assistance Dogs Act 2009 (Qld) (Queensland Act); or
(b) accepted by Qantas as meeting or exceeding the minimum standards set by:
(i) ADI in respect of organisations which are eligible to be full members of ADI; or
(ii) the Queensland Act; and

2. the Service Dog has passed a Public Access Test (PAT) or has otherwise demonstrated that the dog has passed training acceptable to Qantas showing that the Service Dog:
(a) is suitable for travel on public transport (including an aircraft cabin); and
(b) is trained to meet the standards of hygiene and behaviour that are appropriate for an animal in a public place (including an aircraft cabin); and
(c) the PAT or other testing of training was within the last 12 months; and

3. the Service Dog is not a dangerous dog or restricted breed; and

4. the Service Dog does not exceed 45kgs; and

5. the Service Dog does not exceed 129cm in length and does not exceed the applicable length limit for the particular aircraft cabin; and

6. the Service Dog will not be likely to affect a person on the aircraft in a way that may adversely affect the safety of the aircraft.

These are the minimum standards that Qantas considers are required in order to allow us to satisfy its civil aviation safety obligations.

The Approved Training Organisation or Foreign Approved Training Organisation List is published here.

All Service Dogs are carried subject to the General Conditions of Carriage for Service Dogs and Service Dogs Under Training.

Criteria for Carriage of a Service Dog Under Training in the aircraft cabin

Qantas will carry a Service Dog Under Training (i.e. Guide, Hearing or Assistance Dogs under training) in the aircraft cabin if satisfied that all of the below criteria are met:

1. the Service Dog Under Training has been trained or is being trained by an Approved Training Organisation (not a Foreign Approved Training Organisation or any other organisation or trainer) to perform the role of a Service Dog; and

2. the Service Dog Under Training is travelling to experience the aircraft cabin environment prior to certification or for the purpose of delivery to their Handler; and

3. the Approved Training Organisation has provided satisfactory evidence to Qantas that the Service Dog Under Training has passed a PAT or has otherwise demonstrated that the dog has passed training acceptable to Qantas showing that the Service Dog Under Training:
a) is suitable for travel on public transport (including an aircraft cabin); and
b) is trained to meet the standards of hygiene and behaviour that are appropriate for an animal in a public place (including an aircraft cabin); and
c) the PAT or other testing of training was within the last 12 months; and
d) is able to be controlled by the Accompanying Trainer;

4. the Service Dog Under Training is not a dangerous dog or restricted breed;

5. the Service Dog Under Training and Accompanying Trainer must travel in Economy Class only;

6. the Service Dog Under Training does not exceed 45kgs; and

7. the Service Dog Under Training does not exceed 129 cm in length and also does not exceed the applicable length limit for the particular aircraft cabin; and

8. the Service Dog Under Training will not be likely to affect a person on the aircraft in a way that may adversely affect the safety of the aircraft.

These are the minimum standards that Qantas considers are required in order to allow us to satisfy its civil aviation safety obligations.

Qantas will only carry a Service Dog Under Training on a domestic flights (not international flights). Qantas will not carry a Service Dog Under Training in Premium Cabins (ie, First Class, Business Class or Premium Economy Class).

Qantas limits the number, length and type of sectors that can be flown by Service Dogs Under Training.

The Approved Training Organisation List is published here.

All Service Dogs Under Training are carried subject to the General Conditions of Carriage for Service Dogs and Service Dogs Under Training.

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General Conditions of Carriage for all Service Dogs and Service Dogs Under Training

Only approved Service Dogs (that is Guide, Hearing and Assistance Dogs) and Service Dogs Under Training are permitted to be carried in the aircraft cabin on Qantas flights.

In addition to Qantas' general Conditions of Carriage that apply to all passengers, this document sets out the specific conditions of carriage that apply to the carriage of Service Dogs and Service Dogs Under Training.

A. All Flights - Domestic and International

The conditions of carriage that apply to the carriage of all approved Service Dogs and Service Dogs Under Training are:

1. The Service Dog or Service Dog Under Training must be accompanied by its Handler or Accompanying Trainer at all times during the flight.

2. The Service Dog or Service Under Training must not be a dangerous dog or a restricted breed.

3. The Service Dog or Service Dog Under Training must not exceed 45kgs.

4. The Service Dog or Service Dog Under Training must not exceed 129cm in length and also must not exceed the applicable length limit for the particular aircraft cabin. In the Economy Class cabin, if the Service Dog exceeds 86cm in length, additional travel conditions may apply. In addition, some restrictions may apply in Premium Cabins (ie, First Class, Business Class and Premium Economy Class), subject to aircraft type and configuration. Please contact Qantas Special Handling for further information.

5. The Handler or Accompanying Trainer must ensure that the following current Identity Documents are available in their carry-on luggage (and produced if requested):

Flights Requirements
Service Dogs and their Handler
  • for the Handler – a current (and dated) handler's identity card issued by a Qantas Approved Training Organisation or Foreign Approved Training Organisation, or State Authority or Statutory Body as acceptable to Qantas (eg, the Queensland Department of Communities, Child Safety and Disability Services (Queensland Department of Communities).
  • for the Service Dog – a current (and dated) identifying document issued by a Qantas Approved Training Organisation or Foreign Approved Training Organisation, that identifies the dog as a Service Dog and demonstrates that the Service Dog has attained the appropriate level of training and if applicable, has passed the PAT (eg, the Queensland Department of Communities).
Service Dog Under Training and their Accompanying Trainer
  • for the Accompanying Trainer – a current (and dated) trainer's identity card issued by a Qantas Approved Training Organisation.
  • for Service Dog Under Training – a current (and dated) identifying document issued by an Approved Training Organisation that identifies the dog as a Service Dog Under Training and has attained the appropriate level of training and if applicable, has passed the PAT.

6. The Service Dog or Service Dog Under Training must be wearing its harness/vest/coat/medallion, identifying it as a Service Dog or Service Dog Under Training.

7. The Handler or Accompanying Trainer must occupy the seat and the Service Dog or Service Dog Under Training must be seated on the floor in the space allocated by Qantas (not on the adjacent seat or in the Handler/Accompanying Trainer's lap).

8. The Service Dog or Service Dog Under Training must be placed on a moisture absorbent mat and be secured/restrained in a way to prevent it from moving from the mat at all times during the flight. The restraint must be an appropriate leash which can be secured to the aircraft seat or seat track ring and which can be shortened as required. It is preferable that the restraint is by way of a leash attached to a dog harness instead of a dog collar, as in turbulence the collar may 'slip' and can increase the risk of injury to the dog. For safety reasons, the dog must not be tethered to the aircraft seatbelt (leash must not be attached to the seatbelt). The Service Dog or Service Dog Under Training must be restrained so that the dog does not obstruct the aisle or any emergency exit.

9. The Handler or Accompanying Trainer/Approved Training Organisation must accept full responsibility for the Service Dog or Service Dog Under Training, including attending to the dog's needs for the duration of their travel and any damage to other people, premises or facilities caused by the dog.

10. The Service Dog or Service Dog Under Training must not have an infectious disease or pose a threat to public health or the health of other animals.

11. The Service Dog or the Service Dog Under Training does not receive a separate baggage allowance.

12. Handlers and Accompanying Trainers (and the Service Dog or Service Dog Under Training) must generally pre-board the aircraft (ie, before other passengers board the aircraft). This is for the passenger and dog's safety and comfort and to allow time for Cabin Crew to complete their individual safety briefing to the passenger (if required) and to ensure that the dog is properly restrained.

13. Qantas' priority is the safety of our aircraft, our passengers and our crew. Qantas will not carry any Service Dog or Service Dog Under Training if this would be likely to affect a person on the aircraft in any way that may affect adversely the safety of the aircraft.

14. The Pilot in Command will make the final decision as to whether or not the Service Dog or Service Dog Under Training is carried and may impose any further conditions that he or she requires in the interests of safety.

15. If a Service Dog or Service Dog Under Training has been approved to travel in the aircraft cabin and there is an issue with the Service Dog or Service Dog Under Training at the airport or during flight for any reason (including, but not limited to any issue that compromises or threatens to compromise cabin safety, the safety of staff, the public or passengers), Qantas reserves the right to refuse any future request by the Handler/Accompanying Trainer/Approved Training Organisation for the same Service Dog or Service Dog Under Training to travel in the cabin of the aircraft on future flights or sectors. Qantas also reserves the right to take any action necessary to ensure the safety of the aircraft (including in circumstances where a Service Dog or Service Dog Under Training is behaving in an uncontrollable, aggressive, and/or dangerous manner).

16. Qantas reserves the right to refuse any future request by the Handler/Accompanying Trainer/Approved Training Organisation to travel with the Service Dog or Service Dog Under Training if any of the information provided to Qantas is fraudulent, misleading or false.

17. The Handler or Accompanying Trainer/Approved Training Organisation must advise Qantas if there is any material change in their circumstances or their dog's circumstances - for example, if the Handler no longer relies on the Service Dog, if the Service Dog should be or is retired due to age, illness or other inability to be used as a Service Dog or the Service Dog Under Training has been removed from the training program.

B. International Flights Only

In addition to the conditions set out above, there are some additional conditions of carriage for carriage of Service Dogs on international Qantas flights:

1. Service Dogs may be permitted in the aircraft cabin on international flights (subject to operational requirements, local airport authority requirements and civil aviation safety and/or quarantine regulations).

2. Service Dogs are permitted to travel in the aircraft cabin on international flights to and from Australia, Chile, China, Hong Kong, Johannesburg, New Zealand, the United States, the United Kingdom, Singapore and Tokyo (Narita/Haneda). Service Dogs are not permitted to travel to or from Thailand. There are some specific requirements for travel to Johannesburg, New Zealand, the United Kingdom including in relation to approval before travel and limitations on arrival dates/times. See further information about this here. You can also contact Qantas Special Handling for more information.

3. It is the Handler's responsibility to ensure that all Quarantine requirements are met for all international travel. Generally, the Handler is responsible for dealing with the Quarantine Authorities. Qantas may have some limited involvement and Qantas may assist with the process by seeking information from the Handler. For international flights into Australia, Qantas cannot allow a Service Dog to depart on a flight to Australia until Qantas receives a valid Service Dog import permit and a written advice from the Australian Department of Agriculture and Water Resources confirming receipt of the import permit, official health certification and any required laboratory test results and Qantas has verified this information.

4. When travelling internationally, restrictions and regulations concerning the uplift, transit, disembarkation, inoculation and quarantine of animals must be checked by the Handler. Most countries have strict regulations and failure to adhere to these regulations may result in the Service Dog being separated from the Handler for several months or at worst, the dog being euthanised. The Handler should refer to the relevant Quarantine Authority for more information.

5. The Handler must ensure correct documentation (including inoculation certificates or entry permits) is carried with the Handler in their carry-on luggage at all times to ensure that the Service Dog can lawfully depart the country of origin and be cleared for entry into the country of arrival. Under no circumstances will Qantas accept liability for the failure of entry clearance of the Service Dog at the destination or any other arrival port due to incorrect or insufficient documentation.

6. When travelling internationally, the Handler should consider relevant local customs or regulations concerning dogs in public places, such as restaurants and hotels. Qantas accepts no responsibility or liability should the dog be denied access to such public places.

7. If the aircraft is diverted, Qantas will assist where possible but under no circumstances will Qantas accept liability if the Service Dog is no longer approved for quarantine clearance at the destination, any other arrival port or when entering or returning to Australia.

8. If you are travelling on any international flight with a carrier other than Qantas, you must speak to that carrier to discuss carriage of your Service Dog.

9. Service Dogs Under Training are not carried on international flights operated by Qantas.

C. Service Dogs Under Training

In addition to the conditions set out above, the following conditions apply to Service Dogs Under Training:

1. All Service Dogs Under Training must be approved by Qantas prior to travel in the aircraft cabin.

2. Service Dogs Under Training must be trained by Approved Training Organisations to be carried in the aircraft cabin.

3. Service Dogs Under Training are limited to a maximum of:
- two individual Economy Class Domestic flights (eg, a return city pair SYD-MEL-SYD) for the purpose of travelling to experience the aircraft cabin environment prior to certification, where each flight should not exceed three hours; and
- a single Economy Class Domestic flight for the purpose of delivery. Service Dogs Under Training that have completed their training program and are travelling for placement with their Handler can undertake a Domestic flight of any duration.
Note: if additional flights are requested and approved by Qantas, the Approved Training Organisation/Accompanying Trainer must pay for the second seat (that is, the seat the dog sits in front of) and their own seat.

4. Service Dogs Under Training are not carried on international flights operated by Qantas.

5. Service Dogs Under Training are not carried in Premium Cabins (ie, First Class, Business Class or Premium Economy Class).

6. If a Service Dog Under Training is approved for carriage in the aircraft cabin, that approval is only approval for carriage as a Service Dog Under Training. Once the dog's training and certification has been completed, the dog will require a new approval as a Service Dog.

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Application Form for the Carriage of a Service Dog or Service Dog under Training

Application form

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Qantas Approved Training Organisations and Foreign Approved Training Organisations

List of Qantas Approved Training Organisations and Foreign Approved Training Organisations

Other Regulatory Information

https://www.casa.gov.au/standard-page/assistance-animals

Important information
* If you completed a form prior to 1 March 2017, Qantas will ask you to complete a new application form to ensure that all necessary information has been collected. From 1 March 2017, old versions of the form will not be accepted.