Our approach

The objective of procurement in Qantas is to maximise shareholder value from all significant supplier relationships. This is achieved through a disciplined, systematic and ongoing process for achieving reliable and ethical supply of externally purchased goods and services, whilst reducing the total costs and maintaining or improving levels of quality, service and technology.

The Qantas Group procures significant quantities of goods and services ranging from stationery to aircraft. The diversity of the products, markets and regulatory systems associated with these purchases can potentially expose the Group to legal, financial, operational and commercial risks. As more than 60% of our revenue is spent with suppliers, rigour in our procurement processes, practices and dealings with suppliers is essential for strong sustainable business results and relationships with our key suppliers.

Qantas' Procurement Policy aims to ensure that in all procurement activities:

  • Qantas obtains goods and services that meet specification and are delivered on time at internationally competitive prices from financially stable suppliers.
  • Qantas obtains best value for money on a total cost basis.
  • Consistent procurement processes are followed in accordance with Qantas policies.
  • Commercial, financial, legal, sustainability and operational risks are reduced.

Supplier Relationship Management is effective, collaborative and focussed on win-win outcomes.

The Qantas Procurement document* sets out Qantas' position in the following key areas:

  • Supplier / Qantas Relationships
  • The Way We Buy
  • The Approval Process
  • Our Ethics
  • Paying Suppliers
  • Supplier Endorsement
  • Supplier Requirements and Supplier Code of Conduct*
  • Interest in becoming a Supplier to Qantas

Supplier requirements

Suppliers are required to comply with these Supplier Requirements.*

Under Occupational Health and Safety (OHS) legislation in all jurisdictions, Qantas has an obligation to ensure, as far as reasonably practicable, the health and safety of all persons working in and present at Qantas premises or other workplaces controlled by Qantas (Qantas Sites).

Suppliers are responsible for ensuring the health and safety of their officers, employees, agents and contractors (and their employees or contractors) as well as the health and safety of others, including Qantas employees, customers, visitors and other contractors and suppliers, when present at Qantas Sites.

Qantas has developed OHS Requirements to provide Suppliers with an overview of their responsibilities in relation to occupational health and safety while present on Qantas Sites.

In relation to OHS, all Qantas Suppliers and their Personnel must as a minimum comply with:

  • Applicable occupational health and safety legislation, regulations, Codes of Practice and Australian Standards
  • The OHS Requirements component of the Supplier Requirements, when present at Qantas Sites

Depending upon the nature of the goods or services being supplied in each case, Qantas may provide more specific OHS requirements relating to the provision of those particular goods or services.

Further, Qantas requires its Suppliers and their Personnel to comply with other requirements regarding Standards of Personal Behaviour, Equal Opportunity, Harassment and Bullying, Theft, Attempted Theft, Fraud, Attempted Fraud or Removal of Property, in particular circumstances. These requirements are also set out in the Supplier Requirements.

There has been a recent change to the Supplier Requirements. This was necessary due to the newly regulated requirements of the Australian Air Navigation Regulations for random drug and alcohol testing.

Supplier Code of Conduct

The Qantas Group is committed to ensuring that its procurement practices are transparent, fair and responsible and uphold high standards of integrity and honesty. With a multi-billion dollar annual procurement spend and thousands of suppliers, we are a major purchaser of a wide range of goods and services and recognise that our responsibility extends to the focussed and professional management of our supply chain.

The Qantas Group Supplier Code of Conduct* establishes our expectations of suppliers, and their supply chain, in providing goods and services to the Qantas Group.

Standard Purchase Order Terms

View the Qantas Standard Purchase Order Terms.*


If you are interested in a career in Procurement within the Qantas Group and have the relevant experience and skills, visit Qantas Careers.

* To view these documents, you will require Adobe Acrobat Reader. You can download this software for free from Adobe.
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Changes to Qantas Procurement

From 19 October 2015 Qantas will be making changes to the way we buy from Suppliers.

These changes will bring about many benefits including the more timely settlement of invoices, the ability to contact our Supplier Help Desk in the event of a query related to your invoice, as well as a greater transparency of workflow from purchase through to payment.

We'll roll out the changes progressively across Qantas from October until May 2016.

Overview of key phases of the transition:
19 October 2015 Change commences
  • Use of purchase orders and invoice matching will start to increase across Qantas for requests for goods and services.
  • We will introduce a new Supplier Help Desk, where you can inquire about your purchase order and update your business details.
October 2015 to March/April 2016 Transition period
From March/April 2016 Change period closes 31 May 2016
  • Use of purchase orders and invoice matching will be used across most of Qantas for the request for goods and services.
  • Our Supplier Help Desk will be set up to take your accounts payable invoice queries also.

What suppliers need to do from 19 October 2015

1. Ensure the following items are clearly printed on invoices:

  • Qantas purchase order number
  • Qantas supplier site ID number (If you don't know or have this number please speak to your Qantas business contact)
  • Qantas business contact name

2. If suppliers don't receive a purchase order, call or email our new Supplier Help Desk to see if one is needed before providing goods or services:

3. Make sure business details are up-to-date on invoices, including:

  • Bank account
  • Email address
  • Company name
  • Company address

For more information, read our supplier guide to invoicing.

iSupplier Portal

We would like to invite suppliers to join our iSupplier Portal.

It's an easy to use, secure, online self-service tool which will give you the ability to directly access information about the status of your invoice, along with updating your company or bank details.

With our iSupplier Portal, you will be able to:

  • See when your invoices are scheduled to be paid
  • Create invoices for purchase orders you receive from Qantas
  • Create work confirmations for complex purchase orders, to indicate work has been completed and further triggering payment to be made.
  • Change or update company contact details and bank account information.

How do Suppliers register?

To register for the iSupplier Portal email with the following details:

  1. Confirmation of your remittance email address (please note each person who requires access to this system must be set up on iSupplier, otherwise they will not be able to register or receive a remittance email).
  2. Name(s)
  3. Job title(s)
  4. Direct phone number(s)

Please read the iSupplier Portal Terms and Conditions prior to use.

For more information simply contact our Supplier Help Desk by phone +61 2 9424 8899 or by email or view our iSupplier user guide.