Meet and Assist Services

This service must be requested at the time of booking and generally commences once you have checked-in. Depending on your specific needs, Qantas can do any of the following:

  • assist you from check-in to the departure gate by airport wheelchair or people mover and from arrival gate to baggage claim;
  • meet you at the departure gate to collect your mobility aid (where possible); or
  • meet you at the arrival gate to deliver your mobility aid (where possible).