Inflight Communication

There are plenty of ways to keep in touch while you're flying with Qantas.

You can use your personal electronic devices (PEDs) such as smart phones, tablets and music players in flight mode, for the duration of each flight, providing uninterrupted access to work and entertainment.

Mobile phones without flight mode can be used before departure if parked at an aerobridge and after landing if proceeding to an aerobridge.

Use your personal electronic device in flight mode from gate to gate

You have the freedom and flexibility to use your PEDs in flight mode from the moment you board the plane until you disembark.

Flight mode enables you to operate the basic functions of your phone or PED while the transmitting function of your phone is switched off. Contact your handset manufacturer or service provider to find out whether your device has flight mode capability.

Radio transmission using personal communication devices (including walkie-talkies, two-way pagers, or global positioning systems) is prohibited at all stages of flight, as it may interfere with the aircraft's communication and navigation systems.

Note the following information:

  • You can use your device when boarding via an aerobridge but not transiting across the tarmac.
  • Once the aircraft doors are closed for departure, you'll need to switch your device to flight mode, or switch it off if the device doesn't have flight mode.
  • You need to secure handheld devices by holding them or placing them in a seat pocket during taxi, take-off and landing. Items heavier than 1kg such as laptops need to be stowed.

Access to PC power when travelling with Qantas

Personal PC power is available in our First and Business cabins on most aircraft (excluding selected B737-800 aircraft). Shared PC power is available in Premium Economy and Economy on all international A380 and A330-300 aircraft and on selected international B747-400, A330-200 and B737-800 aircraft. This system provides 110V AC (60 Hz) power and accepts most household power plugs including: Australian 2 or 3 pin, European 2 pin, Japanese 2 or 3 pin and USA 2 or 3 pin. Customers using UK 2 or 3 pin plugs need to use an adaptor.

In order to assure the safety of all users of this service, the available power is limited by Airworthiness Regulations. The PC power is configured to provide a maximum of output of 75 watts. If the limit is exceeded by a user, which is possible on new version PCs, power to the user will be interrupted and can only be reset on the ground.

Send text messages and make calls inflight on A380 and B747 aircraft

In First, Business and Premium Economy cabins on our A380 and B747-400 aircraft you can send and receive text messages, make inflight phone calls and perform seat to seat calls all from the comfort of your seat with our inflight telecommunication service. This service is also available in the lower deck of Economy on the A380.

Our SMS service* operates in a similar way to sending a message from your own mobile phone, except you'll be using the inflight entertainment phone handset. The SMS service allows you to send messages of up to 160 characters to any SMS compatible mobile phone or e-mail address. Provided your flight hasn't yet landed, the recipient of your message will be able to reply directly to you. The cost to send and receive each message is US$1.90.

On the reverse of your in-seat handset is your own personal SITA SATELLITE AIRCOM telephone* that connects you to friends, family, and business associates across the globe. The air to ground calls will be charged at US$5.00 per minute to anywhere in the world.

You can make and receive calls from your in-seat phone to other passengers on the same aircraft. The calls are free of charge, however you'll be required to activate your phone handset to receive incoming seat to seat calls.

Important information
Rates are correct as at 29 June 2017
* A credit card is required to activate the service.