We're committed to continually upgrading our world-class customer service. All of our domestic and international cabin crew and our airport staff receive extensive ongoing training, including training at our dedicated Centre of Service Excellence in Sydney, to ensure we're delivering unparalleled standards of service.
Check real time arrival and departure information for Qantas, QantasLink and codeshare flights before you head to the airport.
Sometimes due to circumstances outside our control, such as bad weather, emergencies or industrial action, your flight may be disrupted or cancelled.
Everything you need to know about baggage allowances, additional baggage, sports equipment and travelling with pets.
Qantas aims to be the airline of choice for customers with specific needs, by providing a travel experience that is comfortable and hassle free, whilst ensuring the safety of passengers and Qantas staff.
Get ready for your big adventure with our dedicated family section.
We offer multiple opportunities for you to select your seat. Exit rows can be purchased and other seats reserved, at varying intervals before departure, depending on your Qantas Frequent Flyer status.
You now have more options to check-in before you get to the airport with Online Check-in and Mobile Check-in.
Enjoy our service on the ground as well as in the air. Start your trip in the exclusive surrounds of one of our world class airport lounges.
Information about check-in times, security and internet stations at the airport, as well as convenient services including valet parking and chauffeured transfers.
Enjoy the experience of flying with Qantas before you even step onboard. Read about our seats, inflight cuisine, inflight entertainment system and more.
Find out what you'll enjoy onboard with information on our inflight entertainment programs, magazine, cuisine, duty free and helpful tips on inflight health.