We're proud to be Australia's leading airline and we're passionate about genuine customer service. It's the key to our success, and it's what makes us stand out.
Our Flight Attendants are the face of Qantas - taking what's best about Australia's lifestyle, attitude and people, and sharing it with the rest of the world. They're known for their absolute commitment to safety, genuine and engaging service, and confidence in dealing with a variety of situations - including emergencies.
Being a Flight Attendant at Qantas is a truly rewarding experience. You'll meet new people every day, travel to incredible places, and be part of a passionate and welcoming team who
take pride in wearing our uniform.
Is this the career you're looking for? Are you ready to become an intuitive, caring and responsible professional at Qantas? Then read on.
Below you can find out everything there is to know about being a Flight Attendant - what the recruitment journey is like, and opportunities we have to offer around the world. You can even find out what our team members are saying, what they love most about their jobs and the types of challenges they face.
We invite you to read through, explore your options, and when you're ready - jump on board.
International from Australia
QF Cabin Crew Australia Flight Attendants are proud to be the face of Qantas all over the world. Our international crew operate hundreds of flights each week on our long haul fleet. You'll be an essential part of the team, making sure every flight is as enjoyable, comfortable and safe as it can be.
Domestic within Australia
Being a Qantas Domestic Flight Attendant means working across Australia and some of our neighbouring countries. You'll be operating on flights from our major domestic ports, delivering the type of genuine customer service we're known for.
QantasLink Flight Attendants enjoy unique responsibilities. You'll either work solo or in a close-knit team and travel to amazing regional destinations.
Whether travelling for work or leisure, QantasLink connects people in regional centres with major cities around Australia and overseas. It's the country's largest regional airline, and a key part of our Qantas Domestic network.
Flying on the latest Dash 8 turboprop aircraft, our regional crew operate around 2000 flights per week to over 58 destinations across Australia and Port Moresby in Papua New Guinea.
International from the UK
Working as a Qantas Cabin Crew UK Flight Attendant presents some amazing lifestyle opportunities. Whilst working on regular flights to Dubai, you'll be based in London - perfect for exploring everything Europe has to offer, as well as carrying our Qantas spirit overseas.
International from New Zealand
Our Jetconnect International Long Haul Flight Attendants fly across the Qantas network in Australia and internationally to places like Los Angeles, Singapore, Hong Kong, and Johannesburg. Based in Auckland, you'll be part of a crew that pride themselves on representing the best of Qantas across the world.
Short Haul from New Zealand
Our Jetconnect International Short Haul Flight Attendants are proud to be the face of Qantas on Trans-Tasman routes. Based in both Auckland and Wellington, our crew operate more than 150 flights every week to Sydney, Brisbane, Melbourne, Auckland, Wellington, Christchurch and Queenstown on our fleet of B737-800 aircraft.
We're known for being friendly, down to earth, and extending a warm welcome. It's something that comes easy to us because it's genuine. If this sounds like you, then you're already on the right track.
Being a Flight Attendant isn't your usual nine-to-five job but that's why it's so unique. Your roster will change month-to-month, depending on our schedule and where you fly. This means you could work early mornings, late nights, weekends and on public holidays. There could be single day duties, or trips lasting two or more days. So being flexible and committed is a big part of the lifestyle.
If you're ready to join our team, you'll need to:
- Understand our customers - whether they're regular flyers or have never flown before
- Build relationships easily, trust your team, and contribute positively to their performance
- Be prepared to adapt to any situation in a sensible, warm and safe way
- Appreciate cultural diversity, and show sensitivity towards customers who may need extra help - like children travelling alone, nervous flyers or people who speak languages other than English
- Be genuine and caring when it comes to offering our customers food, beverages and anything else they may need to feel comfortable
- Understand the importance of hygiene inflight by making sure all areas of the cabin are clean, fresh and ready for our customers
- Be trained and confident in aircraft safety procedures - including first aid.
Working within an aircraft is a unique role. As well as the above, you'll also need to meet the following criteria:
- Minimum 18 years of age
- Height between 163 - 183cm, or for QantasLink 158cm - 183cm
- Australian or New Zealand permanent residency and a passport ensuring unrestricted access to all Qantas ports of call with at least 12 months validity (QCCUK is the exception to this)
- QCCUK applicants must hold the legal right to live and work in the UK
- An excellent level of health and fitness, for example, being able to swim 50 metres fully clothed unassisted and tread water for 3 minutes
- Current Senior First Aid Certificate with a validity of 12 months at time of application
- Responsible Service of Alcohol 'Statement of Attainment', which you would need to have by the end of the recruitment process
- Strong commitment to customer service with recent experience in a face-to-face role
- Demonstrated empathy in service with people from a variety of cultures and countries
- A willingness to relocate, as required, to any location
- Experience in Food and Beverage service is an advantage
- A demonstrated fluency in at least one of the following priority languages will offer a distinct advantage for our International Flight Attendant positions: French, German, Italian, Spanish, Thai, Mandarin or Cantonese. Your language skills would be utilised in assisting our customers with both service and safety information.
Training Program Requirements
Becoming a Flight Attendant can be a challenging experience. There's so much new information to absorb and put to use in practical ways. It requires commitment, but that's what makes us strong, and you'll graduate with an invaluable set of new skills.
If you've been successful in the recruitment journey, you'll begin our full training program. You'll cover a range of topics - customer service, aviation first aid, aircraft and personal safety, and emergency procedures. Training also involves written and practical components you'll need to pass.
During your training, you'll perform a number of safety procedures. For example, you'll be required to:
- Lift a 28kg aircraft window exit
- Deal with emergencies in a smoke-filled simulator
- Swim and assist people in the water
- Descend an escape slide, nine metres above the ground
- Fight fires while wearing a full face mask
- Control people in panic situations, and
- Move people with a disability in evacuations
There's so much more to the role of Cabin Crew than you might expect. We may be one of Australia's most iconic companies, but that's not the only reason people want to join us. It's the range of opportunities and challenges we offer that sets us apart, not to mention the friends you make along the way.
Our Flight Attendants know how competitive the airline industry is. They also know it's our commitment to service that always separates us from the pack. But let's hear it from them:
"As a Flight Attendant you have a significant opportunity to influence our customers' perceptions of Qantas. Your ability to provide consistently high standards of service in a sensitive and empathetic manner is key to our success."
"You need outstanding communication and service skills and a 'can-do' attitude at any time of the day or night, with the ability to care for our customers in all circumstances."
"We all work together to help each other create that perfect experience."
"Flying is exciting and rewarding, but also has some challenges. We work at high altitude in a pressurised cabin for long periods of time, fly through different time zones and can experience striking climate changes. That's why it's important to always take care of yourself. Good health is vital in coping with these conditions and you'll need to maintain a high level of personal fitness and health throughout your flying career."
"Flying definitely comes with a unique lifestyle! Sign-on times and working hours are very different from any nine-to-five, five-days-a-week role. We often work through weekends and holidays and can be away from home for long periods of time. There are some great benefits though, like working with a different group of interesting and diverse people every time you fly..."
"I enjoy working for QantasLink because, as part of the Qantas group, it is an internationally recognised and safe airline. Working on the Dash8 is enjoyable, the crew are friendly and the passengers are great too. It's nice to be able to travel to some of Queensland's regional towns that not many people are fortunate enough to experience. Overall, it's a wonderful lifestyle."
"Coming from regional Australia myself and the affinity I have with many of our regional customers, I love the connection that we are able to build with passengers. This is also reflected in our workplace where you come to work and feel like you are flying with a different friend each day rather than a colleague."
"I love the different opportunities we are presented with, and also how every day is a new day, working with new crew and meeting wonderful people from all around regional Australia."
There are a number of steps to our recruitment process. If your online application is shortlisted we'll ask you to participate in an online video interview - it's a new, easy and innovative tool we're using to kick things off.
You'll also be invited to attend a Qantas recruitment seminar. Here you'll get the chance to demonstrate your skills, and show us what you can bring to the team.
About the day
Our recruitment seminar is filled with group activities for you to participate in. You'll also get the chance to learn more about Qantas, our Flight Attendants, and have all your questions answered.
The day involves:
- Registration and welcome
- Group activities
- An information presentation
And don't worry - we won't keep you waiting. You'll be given an update about your application status within a few weeks of your assessment date.
Also, please note: The recruitment day is subject to change without notice.
What do I wear to the recruitment day?
Whether on the ground or in the cabin, our Flight Attendants always look great. So we suggest you wear corporate business attire to the recruitment seminar, and to present yourself in a professional way.
What do I need to bring on the recruitment day?
You'll need to bring a number of documents. Some you might already have, others you'll need to get - we've outlined a checklist below. When we invite you to the Assessment Day, you're provided with the links to each document.
What you'll need to bring on the day:
- Full length photo in business attire
- A copy of your current CV
- 100 points of ID
- Two photocopies of each of your forms of ID
- Reference details - contact information for two referees (ensure current)
- A printed copy of your water competency certificate - you receive this with your invite
- Original and photocopy of your RSA Certificate (if you already have this)
- Original and photocopy of your First Aid Certificate (if you already have this)
After the recruitment day
If you're successful after the recruitment day, we'll get in contact with your referees and ask you to begin the next stage. This is where you'll:
- Undertake Qantas security checks
- Undertake a pre-employment aviation medical, performed by a Qantas approved/designated aviation medical examiner
- Provide us with your Senior First Aid certificate and Responsible Service of Alcohol statement of attainment, if you have not already done so
Documents and processes required during your Flight Attendant application
The following items will be required at various stages throughout your application, and obtaining them will be at your own expense. Keep in mind - you might have some of these already. If you do not have these in the lead up to the recruitment seminar that is ok, you will be given time to obtain them if successful throughout the process.
|Document/Process||When to provide it|
|Passport||On the recruitment day|
|Birth Certificate||On the recruitment day|
|Senior First Aid Certificate||On the recruitment day if you already hold one|
|Responsible Service of Alcohol Statement Attainment||On the recruitment day if you already hold one|
|Security Clearance||We'll advise you when this is required|
|Qantas Medical||We'll advise you when this is required|
|Qantas Language test (optional)||Only applicable if you wish to identify as a language speaker|
When do you advertise and how can I apply?
Jump onto our Qantas Careers page to search for jobs for Cabin Crew. Or follow us on LinkedIn to receive updates.
If we're not advertising any roles, ensure you check the careers page regularly so you don't miss out on opportunities. Keep in mind there's no regular timeframe between our Flight Attendant opportunities, which are always based on the operational needs of our businesses.
What do I need to apply?
Applying for a Flight Attendant position, you'll first need to complete our online application and ensure you meet all the minimum requirements. You'll also need to upload the following:
- Current CV
- Cover letter
- Full length photo in business attire
Can I apply for a base that isn't currently advertised?
We understand location is a big factor when it comes to work. But we ask that you only submit an application for a base you're genuinely interested in, and to be sure you can commit to this base for at least 12 months.
Can I ask for feedback if I'm not successful?
Working for Qantas is a dream for many people because we're known for our opportunities and genuine work culture. Due to the high level of interest we receive we aren't able to give individuals feedback on their applications, however we can provide general guidelines on our assessment tools and how to improve for next time.
However, we know how important personal development is. So we encourage our candidates to reflect on their entire recruitment journey in preparation for any future applications.
When can I apply again if I'm not successful?
We're always open to people reapplying for our Flight Attendant positions. However, we require that you wait 12 months before applying again. This gives you the opportunity to fully prepare yourself for your next application.
What is the Cabin Crew Salary?
We'll give you all the information you need about salaries during our recruitment process. Flight Attendants are employed under Enterprise Bargaining Agreements.
Does Qantas pay for me to relocate to start my new role?
Starting a new role with Qantas sometimes means packing up and relocating. There can be a big lifestyle change that comes with being a Flight Attendant. You'll have a new place to call home, and new friends to start your journey with. We do not pay for relocation costs, so we ask that you really consider what base you apply for - and whether or not you can realistically make the move.