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CruiseGuru Fees, Payment Methods, Cruise Line fees and Terms and Conditions

Cruise Guru charges a fee for cancellations and other fees in addition to any fees charged by cruise lines.

1. CruiseGuru's fees for Amendments, Cancellations and Rebooking and Additional Services:

Fees Amendments Cancel & Rebook Additional Services Free Changes
Fee outline AU$50 per booking, per change $110 per person $50 per booking, per change Free
Outline of changes that incur fees
  • Name Change
  • Change in cabin grade or cabin numbers
  • Cancellation of additional services(transfers, flights and pre/post accommodation)
  • Transfer of booking to another agency or directly to cruise line
  • Change in stateroom occupancy
  • Full cancellation
  • Booking Shore Excursions
  • Completing online check in
  • Sending printed documentation for cruise lines where E-docs are available
  • Sending brochures/shore excursion booklets internationally
  • Dining Option
  • Resend E-Docs
  • Resend Invoice

2. CruiseGuru's Payment Methods and Credit Card surcharges:

I. Bookings made online

Deposit at time of booking Final after booking made Full amount at time of booking
Method Fee Method Fee Method Fee
Visa/MasterCard 0% Visa/MasterCard 1.30% Visa/MasterCard 0%
AMEX 2% AMEX 2% AMEX 2%
Poli N/A Poli 0% Poli N/A

II.Bookings made over the phone

Deposit at time of booking Final after booking made Full amount at time of booking
Method Fee Method Fee Method Fee
Visa/MasterCard 0% Visa/MasterCard 1.30% Visa/MasterCard 0%
AMEX 2% AMEX 2% AMEX 2%
Poli 0% Poli 0% Poli 0%

3. Cruise Line Cancellation fees

In addition to fees charged by CruiseGuru as shown above, your cruise line may also charge fees, up to 100%. This information is influenced by variety of different facts which includes but is not limited to the following: promotions, duration of cruise, and location of cruise and travel period. Each cruise lines terms and conditions to do outline these.

All cancellation requests must be submitted to CruiseGuru by email to reservations@cruiseguru.com.au

The below examples are a guide only and do not reflect the cancellation policy of all cruise lines. Cancellation policies and other conditions, including fees, vary depending on your cruise line. You must check the terms and conditions of your cruise line below to find out which fees apply.

EXAMPLE ONLY - PLEASE REFER TO THE TERMS AND CONDITIONS OF YOUR CRUISE LINE
Booking stage of cancellation Days prior to departure Fees and refunds
Deposit paid on cruise 181 days or more Full refund less (CruiseGuru administration fee of AUD110pp)
  180-171 days Loss of deposit amount plus (CruiseGuru  cancellation fee of AUD110pp)
Post final payment 70-46 days 25% of cruise fare is charged, plus CruiseGuru administration Fee of AUD$110pp. Remaining total price refunded.
  45-31 days 45-31 days 50% of cruise fare is charged, plus CruiseGuru administration Fee of AUD$110pp. Remaining Total Price refunded.
  30-15 days 75% of cruise fare is charged, plus CruiseGuru administration Fee of AUD$110pp. Remaining total price refunded.
Post final payment & no shows at pier 14 days or less 100% of total price the customer has paid.
It is important customers check the relevant cruise line terms and conditions below.
APT Cruises Azamara Club Cruises Carnival Australia
Carnival Cruise Lines Celebrity Cruises Costa Cruises
Cunard Cruises Disney Cruises Holland America Line
MSC Cruises Norwegian Cruise Line P&O Cruises Australia
P&O Cruises UK Princess Cruises Royal Caribbean
Seabourn Cruises Silversea Cruises Travelmarvel Cruises
Travel the World Pty Limited (ACN 69 001 429 250) trading as Cruise Guru provides cruise booking services.