Contacts and Help
24 hour support
Did you know you can change your flight, check in online, add special requests, update your contact details, request a frequent Flyer upgrade and more through Manage your booking.
Can`t find what you are looking for? search our Frequently Asked Questions for answers to your question.
Contact information and related links
Simply select from the below options.
In addition to making bookings on qantas.com, bookings can be made through Qantas Contact Centres. Bookings and changes (where allowed) may also be available at selected Qantas airport locations and through webchat and selected social media channels in some countries/regions. There is no booking fee when you book your flights on qantas.com (other fees may apply). A fee applies for bookings made or changed through Qantas Contact Centres, Qantas airport locations, and social media.
To change or cancel your flight booking online (including Classic Flight Reward bookings) login to Manage Your Booking.
Read more about how to cancel a flight at qantas.com or search for answers to our most frequently asked questions.
For contact details to all our local and global Qantas Contact Centres and Qantas offices, select from our worldwide country/region options below to locate the office you require.
If you're calling our contact centres in Australia/New Zealand you may be offered our call-back service.
Our call-back service means you'll no longer have to wait on the line to hold your place in the call queue. If you opt-in to this service, simply select your preferred call-back number and we'll let you know when one of our telephone consultants will call you back.
It's all part of our ongoing plan to make it easier and quicker for our customers to call us. If you have any feedback on our new call-back service, be sure to let the team know when you next give us a call.
Calls from mobile phones:
Your mobile phone carrier may impose additional fees or charges for calls made from your mobile, including to toll free numbers. Check with your phone provider before calling.
Australia
| For flight booking enquiries for new and existing anywhere in Australia and flight arrival and departure information | ||
|---|---|---|
| Area | Phone Number | Open Hours |
| Flights | 13 13 13 Select menu option 1 | 24 hours, 7 days a week. |
| Flight Bookings with Points | 13 13 13 Select menu option 1 | 24 hours, 7 days a week. |
Customers who are deaf or who have a hearing or speech impairment can call via the National Relay Service 24 hours a day, 7 days a week. View contact information. For further information also refer to our Special Needs page. | ||
South Pacific
| Country/Territory | Phone Number | Open Hours |
|---|---|---|
| Fiji | +679 323 9030 | 8am to 5pm Mon to Fri, 8am to 1pm Sat Email us |
| French Polynesia | +689 43 0665 | 8am to 5pm Mon to Fri, 8am to 11am Sat |
| New Caledonia | +687 28 6546 | 8am to 3pm Mon to Fri |
| New Zealand | 0800 808 767^ | 24 hours , 7 days a week. |
| Papua New Guinea | +675 7411 1066 | 8am to 5pm Mon to Fri |
| Vanuatu | +678 23848 | 7.30am to 5pm Mon to Fri, 8am to 11.30am Sat |
If you have received notification of a flight change and it is outside the above countries/territories office hours please call +61 2 8222 2439* (Australian number). | ||
Africa
| Country/Territory | Phone Number | Open Hours |
|---|---|---|
| South Africa | +27 21 427 3128 | 24 hours, 7 days a week. Email us |
| Ghana | +233 302 24 40 43 | 8am to 5pm Mon to Fri |
| Kenya | +254 701 948 795 | 8am to 5pm Mon to Fri. Email us |
If you have received notification of a flight change and it is outside the above countries/territories office hours please call +61 2 8222 2439* (Australian number). | ||
Americas
| Country/Territory | Phone Number | Open Hours & Address |
|---|---|---|
| Argentina | 0800 122 0337 (National toll free##) | 9am to 6pm, Mon to Fri Email Us (Spanish) |
| Brazil | 0800 892 3346 (National toll-free##) | 9am to 6pm, Mon to Fri Email us |
| Chile | +56 2 2 817 9500 800-835882 (National toll-free##) | 9am to 6pm, Mon to Fri Email us (Spanish) |
| Canada | 1 800 227 4500** Customers in Canada who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways on 1 800 227 4500. | 24 hours, 7 days a week. |
| Mexico | +1 800 227 4500** | 24 hours, 7 days a week. |
| USA | 1 800 227 4500** Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways on 1 800 227 4500. | 24 hours, 7 days a week. |
If you have received notification of a flight change and it is outside the above countries/territories office hours please call +61 2 8222 2439* (Australian number). | ||
Asia
| Country/Territory | Phone Number | Open Hours & Address |
|---|---|---|
| China | +86 21 6145 0188 Beijing +86 20 3862 1600 Guanzhou +86 21 6145 0188 Shanghai Customers in North China 800 819 0089 for desk phone users. 400 888 0089 for mobile phone users. | 9am to 5pm Mon to Fri |
| Hong Kong SAR | +852 2298 8111 Chinese-language services available on Mon to Fri (except public holidays) during 9am to 1pm & 2pm to 6pm | 24 hours, 7 days a week. |
| India | +91 22 6111 1818 | 9.30am to 1.30pm and 2pm to 5.30pm Mon to Fri |
| Indonesia | +62 21 2555 6300 Toll free number (after hours/public holidays) 001 803 61786 | 8.30am to 5pm Mon to Fri |
| Japan | 03 6833 0700 Callers within Tokyo (Toll free) Outside Tokyo/Kanto areas0120 207 020. English language available 24 hours, 7 days a week | 9am to 5pm Mon to Fri except national holidays |
| Korea | +82 2 777 6871 | 9am to 6pm Mon to Fri |
| Malaysia | +60 3 27133911 +60 3 20535033 | 9am to 5.30pm Mon to Fri. 24 hours, 7 days a week |
| Philippines | +63 2 812 0607 and Qantas Toll-free 1800-1611-0267 (use PLDT landline) | 8.30am to 5.30pm Mon to Fri |
| Singapore | +65 6415 7373 | 24 hours, 7 days a week. |
| Taiwan | +886 2 2509 2000 | 9am to 5pm Mon to Fri |
| Thailand | + 66 2 632 6611 Toll free number (after hours/public holidays) 001 800 611 4797 | 8.30am to 5pm Mon to Fri |
| Vietnam | +84 28 3910 5373 | 8am to 12noon and 1.30pm to 5pm Mon to Fri, 8am to 12noon Sat HT&T Travel Vietnam# Level 1, Resco Building, 94-96 Nguyen Du, District 1 Email us |
If you have received notification of a flight change and it is outside the above countries/territories office hours please call +61 2 8222 2439* (Australian number). | ||
Europe
| Country/Territory | Phone Number | Open Hours |
|---|---|---|
| Austria | +43 1 587 7771 | 9am to 12.30pm and 1.30pm to 5pm Mon to Fri Email us |
| Belgium | +32 2700 6781 | 24 hours, 7 days a week Email us (email correspondence in English only) |
| Bosnia Herzegovina | +381 11 2631 327 | 8.30am to 4.30pm Mon-Fri |
| Croatia | +381 11 2631 327 | 8.30am to 4.30pm Mon-Fri |
| Czech Republic | +420-224 815 374 | 9am to 5.30pm Mon-Fri |
| Denmark | +45 43 31 49 76 | 24 hours, 7 days a week |
| Finland | +358 9 72 519 763 | 24 hours, 7 days a week Email us (email correspondence in English only) |
| France | +33 1 57 32 92 83 | 24 hours, 7 days a week French language available 9am to 6pm CET Mon to Fri Email us |
| Germany | +49 69 299 571421 | 24 hours, 7 days a week German language available 9am to 6pm CET Mon to Fri Email us |
| Greece | +30 210 9341500 | 9am to 5pm Mon to Fri |
| Hungary | +36 30 1999411 | 9am to 5pm Mon to Fri |
| Israel | +972 3 7952133 | 8.30am to 5pm Sun to Thu |
| Italy | +41 44 511 1237 International call charges may apply. | 24 hours, 7 days a week Italian language available 9am to 6pm CET Mon to Fri Email us |
| Macedonia | +381 11 2631 327 | 8.30am to 4.30pm Mon to Fri |
| Malta | +356 2364 4096 | 9am to 5pm Mon to Fri |
| Montenegro | +381 11 2631 327 | 8.30am to 4.30pm Mon to Fri |
| Netherlands | +31 20 2035425 | 24 hours, 7 days a week Email us (email correspondence in English only) |
| Norway | +47 23 02 46 49 | 24 hours, 7 days a week |
| Poland | +48 22 625 0467 | 9am to 5pm Mon to Fri |
| Portugal | +34 915 421 572 | 9am to 2.30pm and 3.30pm to 6pm Mon to Fri |
| Republic of Ireland | +353 1 407 3278 1 800 556 135 (within Ireland only) | 24 hours, 7 days a week |
| Romania and Moldova | +40 21 315 1359 | 9am to 5.30pm Mon to Fri |
| Russia and CIS | +7 495 641 5121 | 9am to 6pm Mon to Fri |
| Serbia | +381 11 2631 327 | 8.30am to 4.30pm Mon to Fri |
| Slovakia | +420-224 815 374 | 9am to 5.30pm Mon to Fri |
| Slovenia | +381 11 2631 327 | 8.30am to 4.30pm Mon to Fri |
| Spain | +34 91 542 1572 | 9am to 5.30pm Mon to Fri |
| Sweden | +46 8 593 663 82 | 24 hours, 7 days a week |
| Switzerland | +41 44 511 1237 | 24 hours, 7 days a week German, French and Italian language available 9am to 6pm CET Mon to Fri Email us |
| Turkey | +90 212 2511315 | 9am to 5.30pm Mon to Fri |
| United Kingdom | 0800 964 432## (within UK only) 0845 7 747 767^ Call cost up to 7 pence a minute (inc VAT) for 084 numbers and up to 13 pence a minute (inc VAT) for 087 | 24 hours, 7 days a week |
If you have received notification of a flight change and it is outside the above countries/territories office hours please call +61 2 8222 2439* (Australian number). | ||
Middle East
| Country/Territory | Phone Number | Open Hours |
|---|---|---|
| Abu Dhabi | +971 2 6118640 | 8am to 1pm, 4.30pm to 7.30pm Sat to Thur |
| Dubai | +971 4389 8111 | 9am to 5.30pm Sun to Thur and Sat Closed on Fridays |
| Bahrain | +973 317 220 743 | 9am to 5pm Sun to Thur |
| Egypt | +202 26908166 | 9am to 5pm Sun to Thur |
| Iran | +989198000820 +982187186 | 9am to 5.30pm Sat to Wed, 9am to 2pm Thur |
| Iraq | +964 75101 00501 | 9am to 6pm Sun to Thur |
| Jordan | +962 6 586 2288 | 9am to 5pm Sun to Thur |
| Kuwait | +965 2246 7139 | 9am to 6pm Sat to Wed |
| Lebanon | +961 1 760590 | 8.30am to 5pm Mon to Fri 8.30am to 1pm Sat |
| Oman | +968 24559941 | 8am to 5pm Sun to Thur |
| Qatar | +974 40360602 | 8am to 5pm Sun to Thur |
| Saudi Arabia | +966 13 882 3711 Dammam +966 12 6693356 Jeddah +966 11 4772228 Riyadh | 8.30am to 1pm, 4pm to 7pm Sun to Thur 9.30am to 1.30pm, 5pm to 8.30pm Sat to Thur 8.30am to 1pm, 4pm to 7pm Sun to Thur, 8.30am to 1pm Sat |
If you have received notification of a flight change and it is outside the above countries/territories office hours please call +61 2 8222 2439* (Australian number). | ||
# Qantas representative.
* Long distance call charges may apply.
^ This is a local number and can only be dialled from within the country/region.
~ Available for travel agencies and rebooking enquiries for passengers en-route. For new bookings, contact your local travel agent.
## Toll free calls cannot be made from mobile phones using these numbers.
** International call charges may apply when using international roaming services from mobile phones.
Visit Your Account to update your membership details and preferences, claim missing points, check your points and Status credits balances, make Reward bookings and to view your activity statement.
Alternatively you may find what you're looking for with our Online Services or Frequent Flyer FAQs.
Membership Enquiries
For enquiries regarding your Frequent Flyer Membership, use our Qantas Frequent Flyer Form.
Alternatively, you can call the Qantas Frequent Flyer Service Centre between the hours of 7am and 7pm (AEST) Monday to Saturday and speak to one of our consultants. Please have your Frequent Flyer number and PIN available when calling.
For your Frequent Flyer account security, we are unable to change or provide specific account information via email or in writing.
| Country or Territory | Phone Number |
|---|---|
| Australia | 13 11 31* Select menu option 2 for Frequent Flyer Service Centre |
| New Zealand | 0800 101 500 |
| United Kingdom | 0845 7 747 100 Call cost up to 7 pence a minute (inc VAT) for 084 numbers and up to 13 pence a minute (inc VAT) for 087. |
| USA/Canada | 1 (800) 227 4220~ |
| Ireland/Continental Europe | +44 (20) 8600 4333 |
| Other Countries/Territories | +61 (2) 9433 2329 or +61 (3) 9658 5302 |
Flight Reward and Priority Reservations Contacts
24 hours minimum advance booking required for flight Rewards. Some countries/regions outside Australia require bookings 14 days or more in advance.
| Country or Territory | Phone Number |
|---|---|
| Australia | 13 11 31^ Select menu option 1 for travel arrangements, including Classic Flight Rewards or upgrades. |
| New Zealand | 0800 100 767 |
| United Kingdom | 0845 774 7100 Call cost up to 7 pence a minute (inc VAT) for 084 numbers and up to 13 pence a minute (inc VAT) for 087. |
| USA/Canada | 1 (800) 227 4220~ |
| Germany | 069 299 571421 |
| Hong Kong SAR | +852 2298 8111 |
| Singapore | +65 6415 7366 |
| Tokyo | +0120 7007 26 |
| Johannesburg | +27 21 427 3128 |
~ Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.
^ Platinum members should use the priority number (found on the back of their membership card) in place of 13 11 31.
+ IDD code (international direct dialing code) for your country/territory. You do not need to add the country/territory code.
# General reservations number. These numbers can only be dialled from the specific country/region and are available between 9am and 6pm GMT+1 Monday to Friday.
Share your concerns, compliments and feedback
Provide feedback about your travel experience using our Customer Feedback Form so we can improve our service to you.
Existing and future flight booking queries
If your enquiry is in relation to an existing flight booking or future travel, contact your local Qantas office.
Frequently asked questions about Customer Care
Why not check out our frequently asked questions
- How do I claim Qantas Points for flights I have taken and the points have not been credited to my account?
- How can I get in touch with someone about delayed or missing baggage?
- Who do I get in touch with about items left onboard the aircraft?
- What is the Qantas Customer Charter?
You can also follow us on Twitter: @Qantas, consultants are online from 7.00am to 9.00pm Monday to Friday and 9am to 530pm Saturday to Sunday AEST to listen to customer service experiences and rectify customer issues.
Australian mailing address and fax numbers
Alternatively, you can send your correspondence to:
Customer Care
Qantas Airways Limited
10 Bourke Road
Mascot NSW 2020
Fax: 1800 613 844 within Australia
+61 2 9490 1857 outside Australia
Notice for customers in the European Union
Qantas' preferred method for receiving complaints is through our Customer Feedback Form .
However, customers in the European Union can also contact Qantas by email on eudisputeresolution@qantas.com.au. Please allow up to 28 days to receive a reply if using this option.
The European Commission has also established an Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr/.
UK customers should note that Qantas is not currently subscribed to an approved ADR scheme in the UK (and is not required to be), and therefore neither the ODR platform nor any approved ADR providers will be able to process or accept your complaint.
Get in touch with different sections of the Qantas Group.
| Department | Contacts |
|---|---|
| Qantas Head Office | Get in touch with Qantas head office on +61 (02) 9691 3636 Our head office is located at: |
| Qantas Careers | Find out about new jobs at Qantas and apply for vacant positions at Qantas Careers. |
| Qantas Investors | Get information on shareholder details and the Qantas share performance at Qantas Share Registry, phone 1800 177 747 (within Australia) or +61 (2) 8280 7390 (elsewhere) or email registry@qantas.com |
| Qantas Environment | Find out more about carbon offsetting, sustainability, noise management and other environmental issues at Qantas Environment or send us an email. |
| Qantas Sponsorship | Find out more about Qantas Sponsorships. |
| Qantas Community | Find out more about Qantas Community. |
| Qantas Freight | Visit the Qantas Freight website |
| Qantas Dangerous Goods | For all of your Dangerous Goods enquiries from training to operator approvals contact via email. |
| Qantas Inflight Entertainment and Wi-fi | All advertising queries for Qantas' Inflight Entertainment and Wi-Fi to be directed by email. |
| Jetstar | Visit the Jetstar website or phone 13 15 38. |
| Media | All media enquiries should be directed by email. |
| Medium Rare: Publisher of Qantas' inflight magazine-Qantas Spirit of Australia: | All advertising or editorial queries for the Qantas Spirit of Australia Magazine should be directed to Q Media: Advertising queries email Editorial queries email Find out more about the Qantas Spirit of Australia |
| oOh!media Terminal and Lounge | All advertising queries for Qantas terminals and Lounges should be directed to oOh!media phone 1300 791 989. |
Lost Property Enquiries
If you would like to enquire about property that you may have left on board a Qantas aircraft or in an airport, contact Baggage Services at the airport of your arrival.
| Domestic Australian Airports | Phone Number |
|---|---|
| Adelaide Opening Hours 7 days 9am to 5pm | (08) 8208 8858 |
| Alice Springs Opening Hours 7 days 8.30am to 5.30pm | (08) 8950 3915 |
| Ayers Rock (Uluru) Opening Hours 7 days 9am to 3pm | (08) 8956 2255 |
| Brisbane (Domestic) Opening Hours 7 days 10am to 2pm | (07) 3867 3264 |
| Brisbane (International) Message Bank Facility | (07) 3307 9086 |
| Cairns (Domestic and International) Opening Hours Mon-Fri 9am to 5pm | (07) 4050 4235 |
| Canberra Message Bank Facility | (02) 6275 5446 |
| Darwin (Domestic and International) Opening Hours 7 days 9am to 4pm and 4.30pm to 1am | (08) 8920 4637 |
| Hobart Opening Hours 7 days 5am to 9pm | (03) 6248 3912 |
| Launceston Opening Hours 7 days 8am to 8pm | (03) 6398 6915 or (03) 6398 6922 |
| Melbourne (Domestic and International) Found Property Opening Hours Mon-Fri 9.30am to 2.30pm | (03) 8336 4100 |
| Perth (Domestic and International) Baggage Services Opening Hours 7 days 7.00am to 9.00pm | (08) 9270 9433 |
| Perth (Domestic and International) Lost Property Opening Hours Mon-Fri 9.00am to 1.00pm | (08) 9270 9504 |
| Sydney (Domestic) Baggage Services Opening Hours 7 days 7am to 9pm | (02) 9952 9529 |
| Sydney (Domestic) Found Property Opening Hours 7 days 7am to 9pm | (02) 9952 9312 |
| Sydney (International) | 1300 653 077 |
| Townsville | (07) 4758 0019 |
| International Airports | Phone Number |
|---|---|
| Auckland | +64 (0) 9 256 8359 |
| Bangkok | +66 91 889 8948 or +66 2 134 4357 or +66 2 134 4358 (11am to 9pm Local Time) |
| Beijing | +86 10 6459 0629 or +86 10 6459 0648 |
| Christchurch | +64 (0) 3 357 3889 |
| Dallas/Fort Worth | +1 866 767 2247*~ |
| Denpasar (Bali) | +62 361 751 011 |
| Dubai (Lost property items left onboard) Dubai (Baggage Service for damaged, delayed or missing baggage) | +9714 505 7775 +9714 504 8463 |
| Frankfurt | +49 69 6902 0439 |
| Hong Kong | +852 2116 8750 – handled by SATS |
| Honolulu | +1 808 836 2461~ |
| Jakarta | +62 21 550 7096 |
| Johannesburg | +27 11921 6710 |
| Los Angeles | +1 866 767 2247*~ |
| London (Delayed, Missing and Damaged Baggage Enquiries) London (Found Property) | +44 844 375 4251 Global Baggage Solutions Call cost up to 7 pence a minute (inc VAT) for 084 numbers and up to 13 pence a minute (inc VAT) for 087. +44 20 8976 9500 |
| Manila | +63 2 832 2956 or +63 2 832 2978 |
| Mumbai | +91 22 6685 9110 |
| New York | +1 866 767 2247*~ |
| Noumea | +687 35 26 15 |
| Queenstown | +64 (0) 21 950408 |
| San Francisco | +1 866 767 2247*~ |
| Santiago | +56 2 2690 1055 |
| Shanghai | +86 21 68340323 or +86 21 68340324 |
| Singapore (Lost and Found Property) | +65 65 97 4500 +65 65 42 0081 Fax |
| Tokyo Haneda | +81 3 5757 7712, 930am to 8pm, 7 Days. 03 5757 7710 for Items left onboard Qantas aircraft, 9am to 3pm. |
| Tokyo Narita | +81 476 34 3113, 9am to 8pm, 7 days. |
| Wellington | +64 21 552905 or 04 9787636 Hours of operation 4am-9am, 11am-6pm, 11pm-1:30am |
+ IDD code for your country/region.
* Local toll free number when dialled from within the country/region.
~ Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.
Get in touch with Qantas about delayed, damaged or missing baggage.
Damaged, Delayed or Missing Baggage
You might find the answer to your questions about your damaged, delayed or missing baggage on our Baggage Services page.
If your question is still not answered, contact Baggage Services within Australia on 1300 306 980 between 7am and 9pm AEDT, 7 days per week or if you are overseas please contact the local Qantas ground handler at your arrival port.
For assistance with your Car, Transfer, Hotel, Qantas Holiday package, Cruise, Activities, Travel Insurance, Restaurant, Ski Holiday Packages, Cruises, Qantas Shop and Qantas Store, please refer to the contact details below.
| Other Services and Qantas Products | Contacts |
|---|---|
| Activities | Contact Viator via email for activities. |
| Cars | Avis Ph 136 333 Budget Ph 1300 362 848 Hertz Ph 13 30 39 Thrifty Ph 1300 367 227 You can cancel your car hire booking online at Manage Your Booking. Alternatively, please contact your car provider. |
| Cruises | To change or cancel your cruise booking please call Qantas Cruises ph 1300 766 566 between 9am to 5pm, AEST, Monday to Friday The conditions on your cruise may restrict your changes. Cancellation policies apply. |
| Hotels | To change or cancel your hotel booking, you will need to call as per below. Hotel cancellation policies apply. Within Australia ph 1300 738 206 between 7am to 10pm AEST, 7 days a week, or via email. Outside Australia ph +61 02 8059 0182 or via email. |
| Airbnb | To change or cancel your Airbnb booking please contact your host. For all other Airbnb queries please contact Airbnb on + 612 8520 3333. More information can be found at www.airbnb.com.au/help. |
| Classic Hotel Reward | To change or cancel your Classic Hotel Reward booking, you will need to call Qantas Hotels as per below. Classic Hotel Reward rates are non-refundable; refer to your booking confirmation for full details around changes and cancellations. Ph 1300 738 206 between 7am to 10pm AEST, 7 days a week, or via email. |
| Mad Paws | Contact Mad Paws for assistance with your booking or other information. https://help.madpaws.com.au/support/home. |
| Package Holiday Bookings | Qantas Holidays ph 1300 443 485 8.30am-8pm Mon-Fri, 9am-5pm Sat To change your booking quote your booking reference. The conditions on the package type booked may restrict your changes. Service fees may apply. For Qantas Holidays accommodation packages or airfares & accommodation packages enquire now |
| Qantas Shop | Contact the Qantas Shop via email. |
| Qantas Store | Contact the Qantas Store via email. |
| Restaurants | For changes to your Restaurant booking, call Dimmi on ph 1300 366 838 or email |
| Ski Holiday Bookings | Liquid Snow Tours ph 1300 114 777 between 8am-5.30pm AEST Mon-Fri or via email Quote your booking number to cancel or change your booking. Depending on the package booked, portions may be non-refundable, change fees and cancellation penalties may apply. |
| Transfers | Contact Viator via email for transfers. |
| Travel Insurance | Enquiries ph 1300 783 146 or email. Claims ph 1300 555 018 or email. |
| Uber | Contact Uber for assistance with your account or ride via https://help.uber.com/ |
+ IDD code for your country/region.
The qantas.com website has plenty of built in assistance to help you make and manage your booking.
Here are the answers to our most frequently asked questions about website technical support:
- What do I do if the booking process stops at a certain stage, or the same page keeps re-loading?
- Why do I get an error message when I try to view my booking?
- I am unable to access or log in to Manage Your booking or my Frequent Flyer account.
- Can't select and pay for my seat? Your flight might not be eligible. Read more about Seat Selection.
- Can't check-in online? Remember you can always check in at the airport.
Trouble shooting tips:
- Recommended browsers for the Qantas website.
- Cookies on the Qantas website.
- Pop-up blockers.
- Additional software required to view various functions on qantas.com
- Session timed out whilst booking online
- Technical issues booking online
You can find answers to other frequently asked questions online.
If you require further information contact us by submitting your feedback.
How to recognise authentic Qantas communications
From time to time we are made aware of email scams and social media posts that claim to be authentic Qantas communications. These may ask customers to visit an external site and download a file or confirm customer details.
We will never ask customers to click a link to download a file about bookings from a website, including our own. We send important documents that relate to your booking as Adobe Acrobat (PDF) files that you can download directly.
Below are some examples of scams that have recently been sent out to customers. If you receive one of these emails we recommend you delete it immediately and do not open it or download the attachment.
You can also refer to our Frequently asked questions:
Scam phone calls or suspicious emails
Emails received that I believe are not from Qantas
Seat Selection Fee Receipt
You can easily identify this as a scam by the following details:
- There is no reference to the customer name, Booking Reference or itinerary details
- The details show incorrect amounts paid for seat selection
- We never send you file attachments with Seat Selection Fee Receipts.
Qantas e-ticket
How to recognise an official Qantas e-ticket and itinerary.
- Emails will have a PDF attachment, never a .zip file.
- Your booking reference and travel itinerary will be included
- Our emails will come from a qantas.com.au email address
Fake Qantas Facebook pages
Sometimes fake Qantas Facebook pages will make offers to the general public. Please disregard any offers or posts shared by these pages. We work with Facebook to ensure these pages and content are removed as quickly as possible. There is only one official Qantas Facebook page.
For more information about how you to protect yourself online, visit the Australian Government's Stay Smart Online website at www.staysmartonline.gov.au.
Scam phone calls purporting to be from Qantas
We are aware that some customers are receiving automated phone calls purporting to be from Qantas. These calls are not from us, and can easily be identified as unauthentic. Qantas consultants will always call customers directly to discuss their bookings and do not use an automated phone system when contacting customers proactively.
Recipients are advised not to provide personal details or respond to the automated prompts.
Scammers use a range of mechanisms, including "harvesting" programs that scour numerous sources on the Internet, to look for customer information. It is also often the case that the recipients of the scam are not customers of the company purporting to make the phone call - which is why individuals who are not necessarily Qantas customers might have also received a phone call.
Authorities have been advised of the scam calls and are investigating.
Further information about the automated scam calls can be found on the SCAMwatch website
