If you have a Complaint

If you are dissatisfied with the service we provide, you can make a complaint by the following methods:

  • by telephone (24 hours per day, 7 days per week) Qantas Customer Care on 1300 659 161 (or +61 2 8222 2532 if calling from outside Australia);
  • by the National Relay Service:

    For TTY users phone 133 755 (or +61 7 3815 7799 if calling from outside Australia) then ask for Qantas Customer Care on 1300 659 161 (or +61 2 8222 2532 if calling from outside Australia);

    For Speak and listen (speech-to-speech relay) users phone 1300 555 727 (or + 61 7 3815 8000 if calling from outside Australia) then ask for Qantas Customer Care on 1300 659 161 (or +61 2 8222 2532 if calling from outside Australia).