Travel updates

Check this page for issues which may affect your flight or booking with us. We'll do all we can to keep you informed of developments and the choices available. See real-time flight status or the media room for the latest information.

Changes to USA Electronic System for Travel Authorisation (ESTA)

U.S. Customs and Border Protection has announced changes to the Electronic System for Travel Authorisation (ESTA) processing timeframe for travellers to the United States.

Customers travelling to the United States must apply for an ESTA no later than 72 hours prior to flight departure. Applicants who apply less than 72 hours before travel risk not having an approved ESTA prior to departure and will be unable to travel on their scheduled booking to the USA.

Under the Visa Waiver Program, citizens of certain countries including Australia can travel to the United States for stays of 90 days or less without a visa, provided they meet eligibility requirements and obtain an ESTA prior to travel.

Previously, eligible travellers were able to obtain an ESTA any time prior to travel to the USA, however customers are advised that real-time approvals will no longer be available and they should apply as early as possible, ideally at the time of booking their trip.

ESTA applications will continue to be submitted via the official government website.

Product safety recall - Kobie Threaded Cartridge

Product Safety Australia has issued a recall notice for a certain type of Kobie Threaded Cartridge used in cycling, purchased between 18 August 2018 and 6 November 2018. 

Qantas customers who have purchased this model are advised not to travel with this product, and follow the instructions from Product Safety Australia (PDF).

Townsville Airport has been closed for safety reasons

Townsville Airport has been closed due to heavy flooding in the area. Some flights have been cancelled, please check yours detail through Flight status . If you’re travelling on QF2301, QF2302, QF2305 or QF2469 and boarding or disembarking at Townsville, please call the Qantas Contact Centre to find out more.

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