Reimbursement claims for expenses related to lost or delayed baggage

If you’ve already reported your lost or delayed baggage, you may be eligible for assistance with expenses for essential items. To make a claim you can log in or insert your booking reference number below.

If you haven’t yet reported it, or if you also need to claim additional expenses and have receipts, please submit a claim via our Customer Care Form, selecting the category 'Baggage – Damaged and Delayed.'

Ensure you have your booking reference, baggage reference number and contact details handy.

For information on expenses; you can claim relating to lost and delayed baggage, read about baggage claims and reimbursement.

For other types of claims related to flight delays, cancellations and overbooking, please use our customer care feedback form.